Library Assistant

Wiltshire Council; Chippenham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Wiltshire Council is seeking a Library Assistant for Chippenham Library, working 19 hours per week. You will help customers with queries, assist them in finding books and information, and support IT access. The role includes participating in children’s activities like rhyme time and events for adults.

No prior library experience is required as training will be provided; however, excellent customer service skills are essential to help provide a high-quality service.

Qualifications

• Five GCSEs including English and Maths at grade A-C or equivalent.
• Good use of ICT.
• No library experience required; training provided.
• Excellent customer service skills or ability to demonstrate them.

Responsibilities

• Help customers with queries and assist them in finding books and information.
• Support customers with IT tasks and digital access.
• Assist with children’s activities such as rhyme time and events for adults.
• Stock work and support for volunteers and partners.

Skills

Customer service

IT support

Communication

Education

Five GCSEs including English and Maths

Tools

ICT

Job description

Salary: £26,016 - £26,847 pro rata

Hours per week: 19 hours

Interview date: Thursday 15th October 2026

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Do you love books, information and have a passion to support people to read for pleasure to improve their wellbeing?Can you demonstrate an understanding of public library services and the vital role they play in enriching and supporting our communities?

We are looking for an enthusiastic, friendly, resilient individual to join our team at Chippenham Library working 19 hours per week to help provide a high-quality service for our customers.

As Library Assistant, you will help customers with queries, help them to find books and information and support them with IT. You will take part in children’s activities such as 'rhyme time' and events/activities for adults, stock work, supporting volunteers and partners and other varied tasks. No two days will be the same and you’ll need to be ready to deal with the unexpected!

You must have at least five GCSEs, including English and Maths at grade A-C or equivalent and good use of ICT. Previous library experience is not essential as we will train you in all aspects of library work. Excellent customer service skills or the ability to demonstrate you can provide them is essential.

The work pattern for this role is:

Week 1:

Monday 10:00 – 14:00

Tuesday 10:00 – 13:00

Wednesday 09:00 – 13:00

Friday 14:00 – 19:00

Saturday 09:00 – 17:00

Week 2:

Monday 10:00 – 14:00

Tuesday 10:00 – 13:00

Wednesday 09:00 – 13:00

Friday 14:00 – 19:00

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Lisa Gibbins, Library Supervisor, at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.