Liaison Psychiatry Administrator

Dorset Healthcare; Dorchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Dorset HealthCare is recruiting an administrator to support the Psychiatry Liaison team at Dorset County Hospital. You will provide comprehensive secretarial and administrative support, handle referrals, reports, and general correspondence, and help organise meetings and conferences.

The role is office-based and requires excellent communication and IT skills, the ability to work under pressure, and a professional approach when dealing with patients, carers and professionals.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent IT skills and experience with email and document handling.
• Ability to work under pressure and as part of a team.

Responsibilities

• Provide comprehensive secretarial and administrative support to the Psychiatry Liaison team.
• Organise meetings and conferences, arrange referrals, reports and correspondence.
• Process incoming and outgoing mail and ensure correct addressing and despatch.
• Provide a responsive, phone-based service between 9.00am and 5.00pm to patients, carers and professionals.

Skills

Communication skills

Interpersonal skills

IT skills

Work under pressure

Tools

MS Office

Job description

The Liaison Psychiatry Team provide assessments and support to service users referred to our service by the general hospital wards., Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

To provide comprehensive secretarial and administrative support to Psychiatry Liaison team at Dorset County hospital , to include: providing requested correspondence, referrals to service, reports, the organisation of meetings/conferences and faxing, photocopying and e-mailing services in an efficient and timely manner.

To process incoming and outgoing mail. To date stamp incoming mail and forward appropriately and to ensure that outgoing mail is despatched using the appropriate mailing service and is always correctly addressed.

To provide a responsive, prompt, caring and highly professional phone-in service to patients, carers, relatives and all other professionals and agencies, ensuring that this service is operational between the hours of 9.00am and 5.00pm.

We are looking to recruit an administrator to our team. You will be required to have excellent communicate and interpersonal skills, as day to day you will be required to interact with a number of different people, and are often the first point of call when contacting our service. In additional to customer care skills you be need to demonstrate excellent IT skills.

You must be able to work accurately under pressure, whilst remaining calm, and be able to work well as part of a team. You will be working within a team of administrators who provide a comprehensive administrative service across the Poole and Bournemouth sites. The role is office based.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate's individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.