Lexus Sales Executive

Steven Eagell Limited; Ipswich; On-site; GBP 25,000 - 55,000; Full time

Benefits offered by this job

Company car

One in four weekends off

22 days annual leave + Bank Holidays +

Birthday off

Staff discounts

Pension

Job summary

Steven Eagell Group in Ipswich is seeking a proactive Sales Executive to build rapport with customers, understand their requirements and guide them to the best vehicle options, often via test drives, using in-depth product knowledge.

This role offers a Company car, a generous benefits package including 22 days of annual leave, One in four weekends off, birthday off, and staff discounts, with a clear path to develop within the UK’s largest Toyota and Lexus retailer.

Qualifications

• Strong communication skills and ability to build rapport with customers.
• Interest in automotive products and learning about new models.
• Results-driven with a customer-focused mindset.
• Customer service oriented, able to work in a busy environment.
• Highly organised with attention to detail.
• Team player with good listening skills.

Responsibilities

• Talks with and listens to customers to build rapport and understand their requirements.
• Builds trust, communicates effectively and delivers a service-based experience.
• Ensures customer buying experience is industry leading and aligns with standards.
• Demonstrates suitable options to customers, guiding them to best choices and test drives.
• Uses product knowledge to guide customers toward the best fit for them.
• Works with colleagues to provide seamless service and follow up opportunities, e.g. with Aftersales.

Skills

Strong communication

Automotive knowledge

Results-focused

Customer service oriented

Organised

Team player

Job description

Base Salary; £25,000 with a guaranteed £30,000 in your first year and £55,000 OTE Contract: Permanent - Full Time Must Have: A Full UK Driving License

About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Sales Executive:

• Talks with and listens to customers to build rapport and understands their requirements.
• You will build trust, communicate effectively and surpass our customer's expectations, whilst providing a service-based experience.
• In essence you will ensure that our customer’s buying experience is industry leading, in line with our standards.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).

What we are looking for in a Sales Executive:

• Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility
• Strong interest in automotive and agility to learn about new products
• Results-focused
• Strong people skills - approachable, a good listener and empathetic to customer needs
• Extremely organised with great attention to detail
• Customer and service-oriented, in a busy high-pressure environment
• Analytical and quick thinking
• A team player

What we offer you:

• Company Car
• One in four weekends off
• 22 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.