Assistant Service Manager

Steven Eagell Group; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days leave + Bank Holidays

Birthday off

Long service awards

Car benefit scheme

Sales incentives

Training provided

Company pension

Death in service

Perk Box access

In-house qualifications

Staff referrals and health benefits

Job summary

Steven Eagell Group is seeking an Assistant Manager for the Service department in the UK. You will build long-term customer relationships, manage the service journey end-to-end, and represent the Toyota brand to ensure exceptional aftersales care.

Responsibilities include delivering accurate estimates, coordinating scheduling, and spotting sales opportunities for parts and services while collaborating with colleagues to achieve customer satisfaction. A full UK driving license is required.

Qualifications

• Previous customer service experience; automotive background preferred but not essential.
• Strong communication skills and ability to explain complex matters.
• Able to take initiative and ownership with a proactive can-do attitude.
• Able to multi-task and stay organized.

Responsibilities

• Manage the service journey end-to-end and represent the Toyota brand.
• Resolve customer needs and deliver exceptional aftersales care.
• Provide accurate estimates and manage scheduling and workshop coordination.
• Identify sales opportunities and promote parts and services; collaborate with colleagues.

Skills

Customer service

Communication

Initiative

Multi-tasking

Team player

Proactive

Willing to learn

High-pressure

Job description

Salary: from £35,000 base, £50,000 OTE Contract: Permanent - Full Time Must Have: A Full UK Driving License

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as an Assistant Manger

Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs. Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services. Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience. Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.

What we are looking for in a Assistant Manager:

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

What we offer you:

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.