Level 3 Business Administration Apprentice

Great Western Hospitals NHS Foundation Trust; Swindon; On-site; GBP 12,000 - 16,000; Full time

Job summary

Great Western Hospital Apprenticeships offers a 24-month Business Administration Level 3 apprenticeship with the Great Western Hospital Trust in Swindon. You will work in the Women & Children’s Administration Team and support a full administrative service within a Trust Learning and Development context.

Applicants should be confident communicators, with attention to detail and the ability to work to deadlines. Literacy and numeracy assessments form part of the selection process.

Qualifications

• Pass literacy test at selection.
• Pass numeracy test at selection.
• Willing to work towards apprenticeship standards.
• Previous customer service experience is advantageous.

Responsibilities

• Work as part of a team providing a full administration service in Women & Children's Administration.
• Handle post opening and distribution, typing clinical correspondence, data input and phones.
• Manage inboxes, respond to basic queries, liaise with clinicians as required.
• Assist in booking appointments, retrieving case notes and preparing resources for teaching.
• Prioritise workload and use time effectively; support learning and development.

Skills

Customer care

Communication

Education

4 GCSEs A*-D / 9-4

Job description

Job Summary

Great Western Hospital Apprenticeships offers you a work placement for 24 months in Business Administration Level 3 for the Great Western Hospital Trust in Swindon. This will be based in our main GWH Hospital, and you will be working with the Women & Children's Administration Team.

Great Western Hospital Apprenticeships offers you a work placement for 24 months in Business Administration Level 3 for the Great Western Hospital Trust in Swindon. This will be based in our main GWH Hospital, and you will be working with the Women & Children's Administration Team.

An Apprenticeship is a fantastic opportunity for you to explore the NHS and to begin a journey which will provide an exciting and fulfilling career pathway. As a trust, our people's strategy encourages development, confidence and ability to succeed in a workforce designed to deliver personalised and integrated services for local people.

You must be confident, an excellent communicator, and able to work with existing procedures and processes within the Team. You need an eye for detail and be able to work to tight deadlines. Customer Service experience would also be advantageous.

Main duties of the job

We are looking to recruit a motivated, high quality individual to join our Apprenticeship programme at Great Western Hospital. With support from Managers, training providers and the Apprenticeship team, you will be an effective member of your team gaining valuable experience whilst undertaking a programme of further education and development as part of the Apprenticeship.

In return, we can offer you a friendly working environment and the necessary support to fulfil this demanding role.

If you are shortlisted you will be invited to an interview which includes literacy & numeracy assessments. You will be expected to complete the formal training elements of the programme and must not hold a NVQ/QCF/ BTEC level 3 or higher in Business Administration.

About Us

We have a dedicated team based in the Academy, which is the Trust's Learning and Development centre who will support you in your Apprenticeship programme. They will work very closely with you and your manager to provide a comprehensive development plan detailing your objectives and workplace goals. Your course provider will assign you an assessor who will provide you with work and also support you on your journey.

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Job Description

Job responsibilities

Work as part of a team providing a full administration service in Women & Children's Administration. This will include, but is not limited to, the following:

1 Undertake a variety of administrative, clerical and secretarial duties for the Women & Childrens Team as appropriate. This includes the opening and distribution of post, typing clinical correspondence, preparing clinic notes, data input, and answering phones.

• Assist in managing various inboxes, responding to basic queries and liaising with clinicians as required.
• Liaise with other departments as necessary to make appointments, obtain case notes etc.
• Answering telephone queries politely, promptly and in a professional manner.
• Dealing with queries as they occur throughout the day and passing on messages promptly to the appropriate parties.
• Retrieving case notes from Medical Records as and when required.
• Preparation of resources for teaching, lectures and presentations, as and when required.
• Effective use of time management skills to prioritise workload.
• Scanning documents and reports for uploading against electronic patient records (EPR)
• To sign a learning contract with the training provider and adhere to the agreement.

Person Specification

Education

Essential

• 4 GCSE's grade A*- D / 9-4
• Ability to pass literacy test at selection
• Ability to pass numeracy test selection
• Willing to work towards apprenticeship standards

Experience

Essential

• Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
• Ability to communicate effectively and sensitively

Desirable

• Experience of team working
• Good analytical skills

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .