Level 2 Tech Support Engineer – Enterprise FinTech

Pico Quantitative Trading LLC

Greater London

Hybrid

GBP 50,000 - 75,000

Full time

14 days+

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Job summary

Pico Global Ltd. is seeking a Technical Support Engineer to champion customers, focusing on prevention and proactive support. You will handle advanced inquiries, perform deep root-cause analysis, and collaborate with engineering on complex product issues.

We require 3+ years in enterprise Level 2 support, strong Linux/networking knowledge, and experience with AWS/Azure and Salesforce. The role is hybrid, with global scope and on-call rotation.

Qualifications

3+ years’ experience in Level 2 technical support for enterprise products.
Strong Linux, networking, and troubleshooting skills.
Experience with cloud environments (AWS/Azure) and CRM systems.
Excellent English verbal and written communication.
Degree in Computer Science/Engineering or equivalent experience.

Responsibilities

Provide escalation support and root-cause analysis for complex issues.
Collaborate with engineering teams on product issues and fixes.
Support tools, knowledge management, and self-service initiatives.
Maintain high customer satisfaction across a global client base.

Skills

Linux

TCP/IP

English communication

Team collaboration

Cloud services (AWS/Azure)

Networking hardware

Scripting (Bash/Python)

CRM (Salesforce)

On-call support

Problem isolation

Education

Bachelor's degree in Computer Science/Engineering or related field

Equivalent experience

Tools

Salesforce

Linux systems

Cloud platforms

Networking gear

Job description

We require 3+ years in enterprise Level 2 support, strong Linux/networking knowledge, and experience with AWS/Azure and Salesforce. The role is hybrid, with global scope and on-call rotation.

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