Level 2 Support Engineer

Enterprise Staffing Solutions Ltd; Belfast City District; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private medical cover

Job summary

Enterprise Staffing Solutions Ltd is seeking an IT Engineer to support and maintain customer IT environments with a cloud-first focus. The role covers Microsoft 365 administration, networking, firewalls, and on-prem infrastructure in a hybrid work setup.

You will join a team that values clear communication, engineering discipline, and steady improvement, with the option to work hybrid from the Greater Belfast area.

Qualifications

• Strong experience with Microsoft 365 administration and support.
• Solid grounding in networking fundamentals and switching.
• Hands-on experience with firewalls and security basics.
• Ability to work hybrid from the Greater Belfast area.
• Willingness to learn and grow technical skills.
• Private medical cover is provided.

Responsibilities

• Administer, support, and troubleshoot across Microsoft 365 environments.
• Maintain and support network infrastructure including firewalls.
• Troubleshoot and improve networking and switching.
• Assist with Hyper-V environments (advantageous, not essential).
• Provide clear, effective technical support to users and customers.
• Contribute to a hybrid working rhythm across the Greater Belfast area.

Skills

Microsoft 365

Networking fundamentals

Firewalls

Hyper-V

Hybrid work

Job description

This role is ideal for an IT Engineer who enjoys hands-on technical work, solving real problems, and supporting modern cloud-first environments. You'll work across Microsoft 365, networking, firewalls, and on-prem infrastructure, with the flexibility of hybrid working and the stability of a well-rounded benefits package.

The Role

You'll support and maintain customer IT environments, ensuring systems run smoothly, securely, and efficiently. The work is varied - from Microsoft 365 administration to network troubleshooting - and you'll be part of a team that values clear communication, good engineering practice, and steady improvement.

Key Responsibilities

• Administration, support, and troubleshooting across Microsoft 365 environments
• Maintaining and supporting firewalls
• Troubleshooting and improving networking and switching
• Assisting with Hyper-V environments (advantageous, not essential)
• Providing clear, effective technical support to users and customers
• Contributing to a hybrid working rhythm across the Greater Belfast area

What You Bring

• Strong experience with Microsoft 365 (administration, support, issue resolution)
• Solid grounding in networking fundamentals and switching
• Practical experience with firewalls
• Ability to work hybrid from the Greater Belfast area
• Willingness to learn and grow your technical skillset
• Private medical cover

Why This Role Stands Out

It's a role with genuine variety, a supportive team, and the chance to build your skills across both cloud and on-prem technologies. You'll have autonomy, flexibility, and the satisfaction of keeping modern IT environments running smoothly.