Level 2 IT Support Engineer

CS Group; New Forest; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Level 2 IT Support Engineer to support their cloud and on-premise infrastructure in Ringwood. The role includes managing services, supporting end users, and requires strong skills in networking and Microsoft technologies. Join a dynamic team devoted to technology and customer service excellence.

Benefits

On-site parking

20 days holidays + Bank holidays

Holiday allowance rising with length of service

Company Pension scheme

Company wide Bonus Schemes

Staff chill space

Staff social events

Qualifications

• Experience in networking and Microsoft technologies.
• At least 2 years in IT support preferred.
• Strong understanding of network protocols and technical expertise in IT.

Responsibilities

• Provide management and support for cloud and on-premise services.
• Answer the support line and log support cases.
• Support end users with 2nd line issues and perform site visits.

Skills

Networking

End User Support

Service Desk Experience

Microsoft M365

Cloud Services

Tools

Draytek

UniFi

Active Directory

Office 365

Job description

Job Title: - Level 2 IT Support Engineer

Location: - Ringwood

Salary Range: - £25,000.00-£30,000.00 per year (DOE)

Job Type: - Full time, permanent

Hours: - 37 hours per week, Monday – Thursday 9:00 – 17:30, Friday 9:00 – 17:00

with 1 hour lunch break (unpaid).

Job description

Due to continued growth & expansion Sentinel Data Solutions are looking for a dynamic team player as a level 2 IT Support Engineer based from our offices in Ringwood, Hampshire.

We are looking for candidates with solid Service Desk experience and end user support and demonstratable advanced skills in networking, server support and wireless technologies. You will be working in a mixed team comprised of Service Desk, Customer Support Coordinator and Field Service Engineers. This role reports directly to the Service Delivery Manager.

Roles and Responsibilities:

You will be responsible for providing architecture, management and support of the company's cloud and on premise core services and infrastructure covering Microsoft M365, compute (both cloud and laptops), storage and networking. This will involve ensuring that the environments are effectively managed, both in terms of up-time and capacity management.

Ideally you will have experience in a broad range of technologies, both in cloud and on premise, covering core services included (but not limited to) networking, M365, ERP.Experience of rapid deployment with an agile approach and be a self-starter who is always looking for the next business enabling technology is highly desirable.

Ideally you will have worked in a technical infrastructure role for over 3 years in a project driven environment and are looking for a pivotal and challenging role in a cloud first business.This role is based in Ringwood but you will be required to attend sites as required.

The role will include the following:

• To answer the support line and log support cases

• To provide telephone assistance in resolving through first time fix

• To support our end users through identification, research and resolution of 2nd line support cases

• Site visits to include resolving issues, hardware installation and cabling

• To provide advanced support in networking, infrastructure and Wi-Fi

• To appropriately escalate cases when required

• To regularly update support case information

• To update support, project and customer documentation where required

• To assist with administrative duties where required

Experience (Required):

• Excellent interpersonal skills

• An ability to communicate effectively at all levels within an organisation both internally and externally

• Excellent time management skills and the ability to manage with competing demands on their time

• The ability to influence others, set expectations and plan and co-ordinate their own projects

• A strong understanding of network technologies and the fundamentals of networking

• Technical expertise in the full stack of Microsoft Technologies (Windows 10, InTune MDM, Active Directory, Azure, Security, M365, etc)

• Both High level and low-level solution design and implementation

• Draytek (or similar) Unified Treat Management Systems and Firewalls

• UniFi (or similar) Wireless access points

• In depth understanding of network protocols, routing and subnets

• Exchange 2000 and above

• Office 365

• Escalation Management

• Organised and self-motivated with the ability to effectively prioritise your workload

Experience (Desired but not essential)

• Team Viewer / Log me in remote support tools

• Professional qualifications CISCO, Microsoft etc

• Active Directory

• Office 365 migration experience

• Management reporting

• ITIL Foundation

• Trend analysis of support cases to aid Problem Management

• Support Documentation and Service Desk Procedure writing

• Some sales experience would be beneficial in this role

Benefits:

• On-site parking

• 20 days holidays + Bank holidays

• Holiday allowance rising with length of service

• Company Pension scheme

• Company wide Bonus Schemes

• Staff chill space with dart board, sofa, TV, games & refrigerator

• Staff social events

Experience:

• IT Support: 2 years (preferred)

Work remotely:

• No

Please send your CV to [e-mail].

No Agencies