IT Technician - start June 2025

Dslondon; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established educational institution is seeking an IT Technician to enhance its IT services. This role involves providing essential technical support to both staff and students, maintaining hardware and software, and troubleshooting issues to ensure smooth operations. The ideal candidate will have experience in user support, familiarity with Microsoft systems, and a knack for problem-solving. Join a vibrant team in a beautiful working environment that values work-life balance and offers a range of benefits. If you're ready to contribute to a supportive educational atmosphere, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Free on-site parking

Family friendly policies

On-site Cafeteria

Cycle to work scheme

Qualifications

• Experience in troubleshooting network and desktop issues.
• Familiar with Microsoft Windows server and desktop operating systems.

Responsibilities

• Support and maintain the Level 1, 2 Helpdesk.
• Troubleshoot end user desktop hardware & software problems.
• Setup and maintain new desktop hardware and machines.

Skills

Troubleshooting

User Support

Microsoft Windows Server

Microsoft 365

Active Directory

Help Desk L1 and L2

Education

MCSA or equivalent knowledge

Tools

Jamf MDM

Job description

Company Description

The DSL is part of a long-standing tradition of excellence in the world-wide networks of more than 140 schools abroad. All are independent schools accredited and supported by the Federal Republic of Germany. DSL offers an appealing and challenging educational programme from Kindergarten to Abitur with a specific emphasis on German language and culture.

Position

The IT Technician supports the day-to-day operation of the school’s IT services, providing frontline technical support to staff and students. The role focuses on maintaining hardware and software, assisting with user support, troubleshooting issues, and helping to ensure the school’s IT systems run smoothly.

Responsibilities

• Help administer the school’s computerised systems supporting the IT Manager/IT Systems Administrator
• Support and maintain the Level 1, 2 Helpdesk
• Troubleshoot end user desktop hardware & software problems
• Setup and maintain new desktop hardware and machines
• Help maintain the school’s iPad fleet through Jamf MDM (Mobile Device Management System)
• Carry out IT related projects as assigned in a diverse environment
• Setup and maintain user accounts in active directory, Office365, ParentPay

Requirements

• Familiar with current Microsoft Windows server and desktop operating systems, Microsoft 365, and standard applications in a domain environment.
• Experience in troubleshooting, network and desktop issues
• Ask precise questions and gather enough information in order to be able to diagnose and solve IT problems and discern the level of support required
• Maintain a pleasant and professional manner when dealing with end users
• Work as part of a team and maintain composure in the face of changing workloads and constant interruptions
• MCSA or equivalent knowledge
• Help Desk L1 and L2 experience

Other Information

We offer:

• 25 days annual leave plus bank holidays and Christmas holidays (the IT department may be required to work on a minimum cover rota during all school holidays)
• Free on-site parking
• Family friendly policies to support work-life balance
• On-site Cafeteria with high quality food options for excellent value
• Beautiful working environment
• Cycle to work scheme

To apply, please upload your application including CV and Covering Letter to the DSL website, including details of how you meet each of the essential criteria listed on the person specification.

Interviews will be held on a rolling basis. We reserve the right to interview and appoint before the closing date.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an enhanced DBS check.

The DSL welcomes applications from all applicants who meet the requirements for the position; however, we are especially keen to receive applications from those in minority groups for which the School is currently underrepresented. We celebrate diversity and thrive on the benefits it brings.