Level 2 IT Service Desk Engineer — Cloud & Endpoints

Camlin Group; Lisburn; On-site; GBP 32,000 - 48,000; Full time

Job summary

Camlin Group, headquartered in Lisburn, is seeking a skilled Level 2 Service Desk Engineer to join their IT team. You will provide advanced second‑line support for endpoints, Office 365, SharePoint, E‑mail, Teams, Active Directory and applications, working across cloud and on‑prem environments.

You will help maintain service stability, security and operational maturity, participate in on‑call rotations, and collaborate with IT Operations, Security and Software Engineering to grow the IT

Qualifications

• Proven experience in a Level 2 IT support or service desk role.
• Strong troubleshooting capability across Windows and Microsoft 365.
• Experience using ITSM tools such as Jira Service Management or ServiceNow.
• Solid understanding of ITIL 4 principles and practices.

Responsibilities

• Act as second‑line support for incidents and service requests escalated from Level 1.
• Restore normal service operation in line with agreed SLAs and OLAs.
• Maintain end‑to‑end ownership of assigned tickets through to resolution, including vendor escalation.
• Communicate progress and resolution clearly to technical and non‑technical stakeholders.

Skills

IT support

Windows

Microsoft 365

ITSM tools

ITIL 4

Communication

200+ users

Azure/AWS

Linux

Virtualization

ISO 27001

Agile ways of working

Tools

Jira Service Management

ServiceNow

Azure

AWS

Job description

Camlin Group, headquartered in Lisburn, is seeking a skilled Level 2 Service Desk Engineer to join their IT team. You will provide advanced second‑line support for endpoints, Office 365, SharePoint, E‑mail, Teams, Active Directory and applications, working across cloud and on‑prem environments.

You will help maintain service stability, security and operational maturity, participate in on‑call rotations, and collaborate with IT Operations, Security and Software Engineering to grow the IT