level 2 Support

Cyber Security training courses; Northern Ireland; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

5% employer pension contribution

Death in Service

Salary sacrifice schemes (EV/Cycle-to-

Ongoing training and career dev

Job summary

Hays Technology partnered with a leading MSP to hire a Level 2 Service Desk Engineer for a hybrid role in County Antrim. The role covers remote and on-site support across multiple client environments, focusing on Microsoft 365, Azure, Intune and security-focused technologies.

You will escalate to Level 3 as needed and mentor junior engineers while maintaining a strong security-first approach across IT infrastructure and cloud services.

Qualifications

• Experience in Level 2 IT support, ideally within MSP/multi-client environments.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Exchange Online, Teams, SharePoint and Entra ID.
• Understanding of networking fundamentals and troubleshooting methodologies.
• Good customer service, communication and documentation skills.

Responsibilities

• Provide remote and onsite Level 2 support across multiple customer environments.
• Escalate to senior teams and own incidents through to resolution.
• Support Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Azure and Intune.
• Manage Active Directory, Group Policy, user accounts and permissions.
• Troubleshoot hardware, software, network and infrastructure issues.

Skills

Windows OS

Customer service

Communication

Documentation

Security-minded mindset

Education

Relevant IT, Networking or Cybersecurity qualifications

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Entra ID

Azure

Intune

Active Directory

PowerShell

Job description

Your new company

Service Desk Engineer - Level 2

County Antrim | Hybrid Working | £27,000 - £36,000 DOE

Your New Company

Hays Technology are delighted to be working with a leading managed IT services provider to recruit a Level 2 Service Desk Engineer. This organisation delivers a wide range of IT infrastructure, cloud and security services to customers across multiple sectors and is committed to investing in technology, security and employee development.

This is an excellent opportunity for an experienced IT professional looking to broaden their technical expertise while gaining increased exposure to security-focused technologies and projects.

Your New Role

As a Level 2 Service Desk Engineer, you will provide technical support across a varied client base, acting as an escalation point for Level 1 engineers and taking ownership of incidents through to resolution.

You will support Microsoft 365 environments, cloud platforms, networking technologies, servers, endpoints and security solutions while maintaining a security-first approach in all aspects of technical delivery.

Key responsibilities include:

• Providing remote and onsite Level 2 support across multiple customer environments.
• Supporting Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Azure and Intune.
• Managing Active Directory, Group Policy, user accounts and permissions.
• Troubleshooting hardware, software, network and infrastructure issues.
• Supporting networking technologies including DNS, DHCP, VPNs, firewalls and wireless networks.
• Assisting with security incidents, alerts, vulnerability remediation and access management.
• Documenting solutions, maintaining knowledge bases and contributing to service improvements.
• Supporting and mentoring junior team members where required.

What You'll Need to Succeed

To be successful in this role, you will have:

• Previous experience in a Level 2 IT Support role, ideally within an MSP or multi-client environment.
• Strong knowledge of Windows desktop and server operating systems.
• Experience supporting Microsoft 365, Exchange Online, Teams, SharePoint and Entra ID.
• Good understanding of networking fundamentals and troubleshooting methodologies.
• Strong customer service, communication and documentation skills.
• A security-conscious mindset with a genuine interest in developing cyber security knowledge.
• Full UK driving licence and access to a vehicle for business use.

Desirable skills include:

• Experience with Microsoft Defender, Intune, Sentinel or similar security platforms.
• Experience supporting firewalls, backup solutions, monitoring tools and remote management platforms.
• Exposure to vulnerability management, incident response or recognised security frameworks.
• PowerShell or scripting experience.
• Relevant IT, Networking or Cybersecurity qualifications.

What You'll Get in Return

• Competitive salary of £27,000 - £36,000 depending on experience.
• Hybrid working arrangements.
• 23 days annual leave plus statutory holidays.
• Private medical insurance.
• 5% employer pension contribution.
• Broadband and mobile phone allowances.
• Death in Service benefit.
• Salary sacrifice schemes including electric vehicle and cycle-to-work options.
• Bonus and salary review opportunities.
• Ongoing training, certifications and career development support.
• Exposure to a broad technology stack with opportunities to develop security expertise.