Lettings Project Officer

Reed; City Of London; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A reputable agency seeks a Lettings Project Officer in London to manage lettings for Intermediate Market Rent and affordable properties. The successful candidate will lead marketing efforts, coordinate with local councils, and ensure compliance throughout the lettings process. We welcome applications from individuals with strong property lettings experience and excellent communication skills. The role offers a competitive hourly rate and a hybrid working arrangement.

Benefits

Competitive hourly rate

Hybrid working arrangement

Opportunity to contribute to significant housing projects

Dynamic and supportive team environment

Qualifications

• Demonstrable experience in property lettings, sales, or agency environments.
• Strong customer focus and the ability to manage diverse applicant caseloads.
• Committed to delivering an exceptional customer experience.

Responsibilities

• Lead all aspects of marketing, nomination requests, applicant management, and lettings for a defined portfolio.
• Liaise effectively with Homes for Westminster and secure nominations.
• Manage viewings, offers, pre-tenancy checks, and onboarding of new residents.

Skills

Attention to detail

Property lettings experience

Understanding of nominations processes

Customer focus

Communication skills

Organizational skills

Problem-solving skills

Team player

Flexible and responsive

Job description

Lettings Project Officer

• Hourly Rate: PAYE £17.85 / UMB £22.59
• Location: Minimum 3 days in office/on‑site across 3 locations in Westminster
• Job Type: Temporary (until February with possible extension)
• Working Arrangement: Hybrid

We are seeking a proactive and detail‑oriented Lettings Project Officer to deliver a targeted lettings project for a portfolio of Intermediate Market Rent and London Affordable Rent properties across three blocks in Westminster. The successful candidate will manage the end‑to‑end lettings process, ensuring effective coordination with Westminster City Council and compliance with contractual arrangements to achieve timely and compliant lettings outcomes.

This role will suit someone with a combination of housing association and/or private sector lettings experience. You will be dealing with viewings, sign‑ups, land registry and must be able to multi‑task, solve problems - this is more than just a lettings role!

Day‑to‑day of the role:

• Lead all aspects of marketing, nomination requests, applicant management, and lettings for a defined portfolio.
• Liaise effectively with Homes for Westminster and Westminster Housing Solution Service to secure and manage nominations effectively.
• Assess eligibility and affordability of applicants in line with policy and agreement terms.
• Manage viewings, offers, pre‑tenancy checks, and onboarding of new residents, providing a professional and customer‑focused experience.
• Liaise closely with the voids team to ensure void works are completed to an appropriate standard and homes are ready to let with all compliance checks completed and certified.
• Manage any snags post‑viewings and commission Land Registry lease plans to enable entity transfers before lettings take place.
• Complete regular checks of void properties, ensuring the correct keys are available in key safes at all times.
• Maintain accurate records and trackers of lettings activity, communication, and compliance checks using internal housing management systems.
• Update Governance and other internal stakeholders on the transfer of properties for inclusion in RSH quarterly returns.
• Provide accurate information for internal and stakeholder reporting.
• Support process improvements and learn from the project to refine future lettings.

Required Skills & Qualifications:

• Strong attention to detail and commitment to compliance.
• Demonstrable experience in property lettings, sales, or agency environments.
• Good understanding of nominations processes with local authorities and registered providers.
• Strong customer focus and the ability to manage diverse applicant caseloads.
• Excellent communication and negotiation skills.
• Proven organisational skills with the ability to manage competing deadlines.
• Outcome‑focused and proactive in solving issues.
• Committed to delivering an exceptional customer experience.
• Collaborative team player and the ability to represent professionally to external stakeholders.
• Flexible and responsive to a fast‑paced project environment.

Benefits:

• Competitive hourly rate.
• Hybrid working arrangement.
• Opportunity to contribute to significant housing projects.
• Dynamic and supportive team environment.

To apply for the Lettings Project Officer position, please submit your CV