Lettings Progress Coordinator

LUQ Recruitment; Uxbridge; On-site; GBP 21,000 - 28,000; Full time

Job summary

LUQ Recruitment is seeking a Lettings Deal Progressor to oversee the end-to-end progression of lettings from offer to move-in. You will coordinate references, tenancy docs and start dates while keeping landlords, tenants and internal teams informed.

The role requires strong organisation, proactive issue resolution and a customer-focused approach to ensure timely, accurate tenancy commencements in a busy lettings environment.

Qualifications

• Previous experience within lettings, property, estate agency or a similar administrative role is desirable.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Confident telephone and written communication skills.
• Ability to manage a high volume of transactions and competing deadlines.
• Proactive approach to chasing and resolving outstanding matters.
• Ability to build positive relationships with landlords, tenants and colleagues.
• A professional, friendly and customer-focused approach.

Responsibilities

• Take ownership of all agreed lettings transactions from offer accepted through to move-in.
• Manage the full tenancy progression process, ensuring all required steps are completed promptly.
• Liaise with landlords and tenants regularly, providing clear updates on the progress of their tenancy.
• Coordinate tenant referencing, right-to-rent checks and required tenancy documentation.
• Monitor referencing applications and proactively chase outstanding information.
• Prepare and coordinate tenancy agreements and ensure they are correctly completed and signed.
• Liaise with relevant parties to arrange tenancy start dates and move-in appointments.
• Coordinate with property managers, lettings negotiators and other internal departments to ensure a smooth handover.
• Arrange and monitor required property compliance documentation and certificates.
• Identify and resolve issues that could prevent or delay a tenancy from proceeding.
• Keep accurate and up-to-date records on the company's lettings/property management system.
• Ensure all parties are kept informed of important deadlines and outstanding requirements.
• Work closely with landlords to ensure any agreed works or requirements are completed before the tenancy starts.
• Liaise with contractors and other suppliers where necessary to ensure properties are ready for occupation.
• Maintain a high level of customer service throughout the tenancy progression process.

Skills

Organisational skills

Time management

Attention to detail

Communication

Multi-tasking

Proactive follow-up

Job description

LUQ Recruitment is seeking a Lettings Deal Progressor to oversee the end-to-end progression of lettings from offer to move-in. You will coordinate references, tenancy docs and start dates while keeping landlords, tenants and internal teams informed.

The role requires strong organisation, proactive issue resolution and a customer-focused approach to ensure timely, accurate tenancy commencements in a busy lettings environment.