Lettings Operations Director

Hardinggreen; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration package

Share options in the company

Up to 40 days holiday

Flexible working arrangements

Ongoing professional development

Job summary

A leading property company in Greater London is seeking a Lettings Operations Director to oversee lettings operations. The successful candidate will manage day-to-day operations, ensuring compliance and supporting agents. Required qualifications include a minimum ARLA Level 3 and significant experience in lettings. This senior role offers competitive remuneration and flexible working arrangements, with up to 40 days of holiday per year.

Qualifications

• Minimum ARLA Level 3 qualification.
• Experience at management level in lettings operations.
• Strong knowledge of lettings legislation.
• Proven ability to lead, support and influence others.

Responsibilities

• Oversee day-to-day operation of lettings.
• Act as primary escalation point for lettings matters.
• Run rent collection and payments to clients.
• Support agents across tenancy progression, including guidance around move ins and tenancy ends.
• Assist with complex tenancy matters and operational queries.
• Deliver training and guidance to agents on lettings processes, compliance, and best practice.
• Act as the internal authority on lettings legislation and compliance.
• Maintain, update, and shape lettings documentation, contracts, and terms.
• Apply commercial judgment when shaping processes and managing tenancy matters.
• Support the integration of acquired lettings portfolios.
• Improve systems, processes, and operational efficiency as the business grows.

Skills

Handling complex lettings situations

Excellent communication skills

Stakeholder management

Organisational skills

Proactive, solutions-focused mindset

Education

ARLA Level 3 qualification

Significant experience in lettings operations

Job description

Location: Kensington Office, Harding Green

Reporting to: Nick Carter, CEO
Salary: Available in advance of interview
Working pattern: Monday to Friday, primarily office based, with flexibility once established

The Role:

Harding Green is seeking a Lettings Operations Director to oversee and run the lettings operation across the business. Reporting directly to the CEO, this role carries full responsibility for the day to day operational performance of lettings.

This is a senior, hands on operational role for someone who takes ownership and applies sound judgment to ensure lettings operations are managed smoothly, professionally, and to a high standard. The role plays a central part in maintaining compliant, commercially effective lettings operations and supporting agents across the business.

This is a long term opportunity to join one of the fastest growing companies in the property market, operating in a sector that is increasingly shifting toward the self employed model.

What We Are Looking For:

We are looking for a confident, self motivated individual with a strong track record of handling complex lettings situations and the capability to deliver the best outcomes for landlords, tenants, and agents.

This person will be relied upon by self employed agents for advice, guidance, and support, and will be someone the team respects and trusts for their knowledge, professionalism, and decision making.

Key Responsibilities:

• Take full responsibility for the day to day running of the lettings operation
• Act as the primary escalation point for lettings related matters
• Run and oversee rent collection, including payments to clients and agents
• Support agents across tenancy progression, including guidance around move ins and tenancy ends
• Assist with complex tenancy matters and operational queries
• Deliver training and guidance to agents on lettings processes, compliance, and best practice
• Act as the internal authority on lettings legislation and compliance
• Maintain, update, and shape lettings documentation, contracts, and terms
• Apply commercial judgment when shaping processes and managing tenancy matters
• Support the integration of acquired lettings portfolios
• Improve systems, processes, and operational efficiency as the business grows

Experience supporting or integrating lettings book acquisitions is desirable but not essential.

Requirements:

• ARLA Level 3 qualification as a minimum
• Significant experience across tenancy progression and lettings operations, ideally at management level
• Strong working knowledge of lettings legislation and compliance
• Proven ability to lead, support, and influence others
• Highly organised with the ability to prioritise effectively
• Excellent communication and stakeholder management skills
• A proactive, solutions focused mindset
• Professional, driven, and accountable

What We Offer:

• A senior operational role with genuine responsibility
• Competitive remuneration package
• Share options in Harding Green
• Up to 40 days holiday per year, including rotational half day Fridays
• Flexible working arrangements, including one to two days working from home per week
• Ongoing professional development and training
• A supportive, collaborative working environment