Lettings Officer

BBS Recruitment; London Borough of Southwark; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Zusammenfassung

BBS Recruitment is recruiting a Lettings Officer for our client based in Essex. The role focuses on managing lettings for non-residential properties, maintaining waiting lists and processing applications in line with policies.

You will conduct site inspections, coordinate sign-ups, explain terms, promote direct debit payments and ensure compliance with health and safety and data protection. A collaborative approach with Housing and Repairs is essential.

Aufgaben

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties.
• Maintain waiting lists for public sector residents and private sector applicants, ensuring records are accurate and up to date.
• Process and assess applications in accordance with lettings policies, procedures and eligibility requirements.
• Conduct property and site inspections to identify vacant units, disrepair, anti-social behaviour and other issues affecting lettings.
• Liaise with repairs teams, contractors and relevant departments to ensure necessary repairs are completed promptly, and properties are ready for re-letting.
• Coordinate the allocation and sign-up process for new applicants, verifying documentation, issuing licence agreements and ensuring accurate information is recorded.
• Explain licence terms and conditions, rental charges, service charges, payment methods and the consequences of rent arrears to applicants and existing licensees.
• Promote direct debit payments and ensure initial payments and ongoing charges are correctly applied to customer accounts.
• Monitor compliance with licence agreements, investigate breaches and undertake enforcement action where necessary, including preparing information for potential legal proceedings.
• Support customers with online accounts and encourage the use of digital services, including the MySouthwark portal.
• Respond to customer enquiries and complaints, providing accurate information and resolving issues professionally and efficiently.
• Work collaboratively with internal departments, including Housing, Repairs, Resident Services, Parking Enforcement and Anti-Social Behaviour teams, to resolve issues.
• Attend resident meetings, working groups and public forums, providing updates and responding to questions about lettings services.
• Ensure compliance with health and safety requirements, fire risk assessments, data protection, equality and diversity policies, and lone-working procedures.
• Maintain accurate records and provide information to support effective service delivery, minimise void losses and improve customer satisfaction.

Jobbeschreibung

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting a Lettings Officer for our client based in Essex.

Responsibilities for Lettings Officer:

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties, minimising vacant periods and maximising rental income.
• Maintain and manage waiting lists for public sector residents and private sector applicants, ensuring records are accurate and up to date.
• Process and assess applications in accordance with lettings policies, procedures and eligibility requirements.
• Conduct property and site inspections to identify vacant units, disrepair, anti-social behaviour and other issues affecting lettings.
• Liaise with repairs teams, contractors and relevant departments to ensure necessary repairs are completed promptly, and properties are ready for re-letting.
• Coordinate the allocation and sign-up process for new applicants, verifying documentation, issuing licence agreements and ensuring accurate information is recorded.
• Explain licence terms and conditions, rental charges, service charges, payment methods and the consequences of rent arrears to applicants and existing licensees.
• Promote direct debit payments and ensure initial payments and ongoing charges are correctly applied to customer accounts.
• Monitor compliance with licence agreements, investigate breaches and undertake enforcement action where necessary, including preparing information for potential legal proceedings.
• Support customers with online accounts and encourage the use of digital services, including the MySouthwark portal.
• Respond to customer enquiries and complaints, providing accurate information and resolving issues professionally and efficiently.
• Work collaboratively with internal departments, including Housing, Repairs, Resident Services, Parking Enforcement and Anti-Social Behaviour teams, to resolve issues.
• Attend resident meetings, working groups and public forums, providing updates and responding to questions about lettings services.
• Ensure compliance with health and safety requirements, fire risk assessments, data protection, equality and diversity policies, and lone-working procedures.
• Maintain accurate records and provide information to support effective service delivery, minimise void losses and improve customer satisfaction.