Lettings Assistant

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic individual for a customer service role in property management. This position involves answering inquiries, booking and conducting property viewings, and assisting with administrative tasks. The ideal candidate will possess strong communication skills and proficiency in Microsoft Office. Join a vibrant team where your contributions will enhance customer experiences and support the smooth operation of property lettings. If you thrive in a busy environment and enjoy engaging with clients, this opportunity is perfect for you.

Qualifications

• Minimum of 1 year experience in a customer service role.
• Proficient in Microsoft Office and Internet usage.

Responsibilities

• Answering the telephone and managing messages/information.
• Booking viewings and conducting property viewings with customers.
• Preparing marketing materials and handling tenant queries.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer Service

Communication Skills

Time Management

Job description

Job Responsibilities:

• Answering the telephone and managing messages/information.
• Booking viewings with potential tenants.
• Conducting property viewings with customers at rental properties.
• Meeting and greeting customers and clients.
• Preparing marketing materials, diaries, and keys for accompanied viewings.
• Dealing with general enquiries.
• Ensuring all literature, websites, and windows are up to date at all times.
• Assisting lettings negotiators with tenancy agreements and tenant sign-ups.
• Supporting team members with administrative tasks.
• Handling tenant queries effectively.
• Updating the lettings diary.
• Managing social media updates.
• Performing office administration duties.

Candidate Requirements:

• Proficient in Microsoft Word, Excel, Outlook, and Internet usage.
• Well-presented, articulate, with excellent communication skills.
• Minimum of 1 year experience in a customer service role.
• Ability to work under pressure and in a busy environment.