Lettings Administrator — Tenancy & Compliance Specialist

Mulberry Recruitment Ltd; Farnborough; On-site; GBP 28,000 - 32,000; Full time

Job summary

Mulberry Recruitment Ltd is seeking an Administrator to join a busy team in Farnborough. The role involves tenancy management, documentation, referencing checks, and deposits handling. Strong organisational skills and attention to detail are essential.

You will liaise with landlords, tenants, contractors, and utility providers, arrange inventories, and ensure compliance with safety certificates. A full UK driving licence is required.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail.
• Good communication skills, both written and verbal.
• Ability to prioritise workload and meet deadlines.
• Proficiency in Microsoft Office and property management software.
• Knowledge of lettings legislation and compliance requirements.
• Customer-focused approach.
• Ability to work effectively as part of a team.
• Full UK Driving Licence

Responsibilities

• Managing tenancy agreements and preparing all tenancy documentation.
• Carrying out tenant referencing and right-to-rent checks.
• Processing tenancy agreements, and tenancy amendments.
• Registering tenant deposits and ensuring compliance with deposit protection legislation.
• Liaising with landlords, tenants, contractors, and utility providers.
• Arranging property inventories, check-ins, and check-outs.
• Managing tenancy deposit disputes by liaising with landlords, tenants and the DPS, gathering evidence, and progressing claims through the dispute resolution process.
• Carrying out 6 monthly property inspections & reporting to landlords.
• Organising gas safety certificates, EPCs, electrical safety inspections, and other compliance requirements.
• Handling tenant and landlord correspondence via telephone, email, and post.
• Updating and maintaining property management and CRM systems.
• Processing maintenance requests and coordinating contractors where required.
• Monitoring tenancy progression from offer accepted through to move-in.
• Collecting and recording tenancy paperwork and identification documents.
• Supporting the onboarding of new landlords and properties.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Driving licence

Teamwork

Customer focus

Lettings legislation

Driving licence

Tools

Microsoft Office

Property management software

Job description

Mulberry Recruitment Ltd is seeking an Administrator to join a busy team in Farnborough. The role involves tenancy management, documentation, referencing checks, and deposits handling. Strong organisational skills and attention to detail are essential.

You will liaise with landlords, tenants, contractors, and utility providers, arrange inventories, and ensure compliance with safety certificates. A full UK driving licence is required.