Lender Relationship Manager

Zuto Limited

Greater Manchester

On-site

GBP 50,000 - 75,000

Full time

12 days ago

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Benefits offered by this job

Pension scheme

Life assurance

Income protection

Free independent financial advice

Discounts (culture, lifestyle)

Cycle to work scheme

GP Anytime service

Wellbeing apps

Job summary

Zuto Limited is seeking a Lender Relationship Manager to own a portfolio of lending partners, build trusted relationships, and identify opportunities to improve performance and strengthen partnerships. You will monitor performance, lead lender reviews, use data to drive decisions, and collaborate with cross-functional teams to implement change.

This is a visible role with exposure to senior stakeholders and tangible impact across the lender panel.

Qualifications

3+ years' experience managing external business relationships, ideally within financial services, automotive finance or another regulated environment.
Proven ability to build credibility and influence senior stakeholders.
Track record of delivering measurable performance improvements.

Responsibilities

Act as the primary point of contact for a portfolio of lenders.
Build trusted relationships with stakeholders at operational and senior levels.
Lead lender performance reviews and manage ongoing engagement.
Monitor lender performance metrics and MI to identify trends, risks and opportunities.
Use data and commercial insight to identify opportunities to improve performance.
Build clear cases for change and demonstrate how Zuto and lenders can capitalise on opportunities.
Identify inefficiencies and friction within lender journeys and drive practical improvements.
Work cross-functionally with teams across Zuto to implement change.
Provide insight into lender appetite and market developments.
Support onboarding of new lender partners.

Skills

Relationship management

Stakeholder management

Data-driven decision making

Performance improvement

Commercial awareness

Job description

As a Lender Relationship Manager, you'll take ownership of a portfolio of Zuto's lending partners, building strong relationships while identifying opportunities to improve performance and strengthen our partnerships. You'll combine relationship management with commercial thinking and data-led decision making - monitoring performance, identifying opportunities, reducing friction and turning ideas into measurable improvements. This is a highly visible role where you'll work with senior stakeholders both internally and externally, giving you genuine ownership and the opportunity to influence how Zuto works with its lender panel.

What you'll be doing

Acting as the primary point of contact for a portfolio of lenders.
Building strong, trusted relationships with stakeholders at both operational and senior levels.
Leading lender performance reviews and managing ongoing engagement.
Monitoring lender performance metrics and MI to identify trends, risks and opportunities.
Using data and commercial insight to identify opportunities to improve performance.
Building clear cases for change and demonstrating how Zuto and our lenders can capitalise on opportunities.
Identifying inefficiencies and friction within lender journeys and driving practical improvements.
Working cross-functionally with teams across Zuto to implement change.
Providing insight into lender appetite and market developments.
Supporting the onboarding of new lender partners.

What you'll need

We're looking for someone commercially minded, analytical and confident building relationships with senior stakeholders.

3+ years' experience managing external business relationships, ideally within financial services, automotive finance or another regulated environment.
A proven ability to build credibility and influence senior stakeholders.
A track record of delivering measurable performance improvements.
Strong commercial awareness and the ability to prioritise opportunities against wider business objectives.
An analytical mindset, with confidence interpreting MI and using data to make decisions and constructively challenge.
Experience identifying improvement opportunities and taking them from idea through to implementation.

Desirable

Experience working for a lender or broker within automotive finance.
Understanding of prime and non-prime lending.
Knowledge of underwriting processes and credit reference agencies.
Awareness of the regulatory landscape within consumer finance.
Experience supporting process improvement or cross-functional change initiatives.

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Since our journey began in 2006, we've grown to a team of over 550 people all driven by a shared purpose: to make buying a car transparent and hassle-free. We know how important cars are in people's everyday lives for work, family and freedom and that's why we're proud to help hundreds of thousands of customers every year. From day one, we've been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy. If you're looking for a place where your ideas matter, your growth is supported and your achievements are celebrated, you'll fit right in. Join a team that values collaboration, ambition and doing the right thing while having a lot of fun along the way. At Zuto, we don't just talk about supporting our people, we live it. Here's what makes being a Zutonite so special.

Financial Wellbeing