Lender Relationship Manager

Zuto; Manchester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Life assurance & income protection

Free independent financial advice

Discounts on lifestyle, restaurant &购物

Cycle to work scheme

GP Anytime service

Health cash back plan & wellbeing apps

Discounted gym memberships

Job summary

Zuto in Manchester City Centre is seeking a Lender Relationship Manager to own a portfolio of lending partners, building strong relationships and using data-driven decision making to improve performance. You will monitor performance and identify opportunities to strengthen partnerships and reduce friction.

You’ll work with senior stakeholders across the business, turning insights into measurable improvements and influencing how Zuto collaborates with its lender panel.

Qualifications

• 3+ years’ experience managing external business relationships, ideally in financial services.
• Proven ability to build credibility and influence senior stakeholders.
• Track record of delivering measurable performance improvements.
• Strong commercial awareness and ability to prioritise opportunities against business objectives.
• Analytical mindset with confidence interpreting MI and using data to make decisions.
• Experience turning ideas into implemented improvements.

Responsibilities

• Acting as the primary point of contact for a portfolio of lenders.
• Building strong, trusted relationships with stakeholders at operational and senior levels.
• Leading lender performance reviews and ongoing engagement.
• Monitoring lender performance metrics and MI to identify trends, risks and opportunities.
• Using data and commercial insight to identify opportunities to improve performance.
• Building clear cases for change and showing how to capitalise on opportunities.
• Identifying inefficiencies and friction within lender journeys and driving improvements.
• Working cross-functionally with teams across Zuto to implement change.
• Providing insight into lender appetite and market developments.

Skills

Relationship management

Stakeholder engagement

Data analysis

Commercial acumen

Job description

Lender Relationship Manager

Location: Manchester City Centre

Who We Are

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.

Since our journey began in 2006, we’ve grown to a team of over 550 people all driven by a shared purpose: to make buying a car transparent and hassle-free.

We know how important cars are in people’s everyday lives for work, family and freedom and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy.

If you’re looking for a place where your ideas matter, your growth is supported and your achievements are celebrated, you’ll fit right in. Join a team that values collaboration, ambition and doing the right thing while having a lot of fun along the way.

The Role

As a Lender Relationship Manager, you’ll take ownership of a portfolio of Zuto’s lending partners, building strong relationships while identifying opportunities to improve performance and strengthen our partnerships.

You’ll combine relationship management with commercial thinking and data‑led decision making — monitoring performance, identifying opportunities, reducing friction and turning ideas into measurable improvements.

This is a highly visible role where you’ll work with senior stakeholders both internally and externally, giving you genuine ownership and the opportunity to influence how Zuto works with its lender panel.

What you'll be doing

• Acting as the primary point of contact for a portfolio of lenders.
• Building strong, trusted relationships with stakeholders at both operational and senior levels.
• Leading lender performance reviews and managing ongoing engagement.
• Monitoring lender performance metrics and MI to identify trends, risks and opportunities.
• Using data and commercial insight to identify opportunities to improve performance.
• Building clear cases for change and demonstrating how Zuto and our lenders can capitalise on opportunities.
• Identifying inefficiencies and friction within lender journeys and driving practical improvements.
• Working cross‑functionally with teams across Zuto to implement change.
• Providing insight into lender appetite and market developments.
• Supporting the onboarding of new lender partners.

What you'll need

We're looking for someone commercially minded, analytical and confident building relationships with senior stakeholders.

You’ll need:

• 3+ years’ experience managing external business relationships, ideally within financial services, automotive finance or another regulated environment.
• A proven ability to build credibility and influence senior stakeholders.
• A track record of delivering measurable performance improvements.
• Strong commercial awareness and the ability to prioritise opportunities against wider business objectives.
• An analytical mindset, with confidence interpreting MI and using data to make decisions and constructively challenge.
• Experience identifying improvement opportunities and taking them from idea through to implementation.

Desirable:

• Experience working for a lender or broker within automotive finance.
• Understanding of prime and non‑prime lending.
• Knowledge of underwriting processes and credit reference agencies.
• Awareness of the regulatory landscape within consumer finance.
• Experience supporting process improvement or cross‑functional change initiatives.

Why Join Zuto?

At Zuto, we don’t just talk about supporting our people, we live it. Here’s what makes being a Zutonite so special:

Financial Wellbeing

• Pension scheme, life assurance & income protection
• Free independent financial advice
• Lifestyle, restaurant & shopping discounts
• Cycle to work scheme

Physical & Mental Wellbeing

• GP Anytime service for you and your family
• Health cash back plan & access to wellbeing apps
• Discounted gym memberships and free digital fitness classes

Family Friendly

• Enhanced caregiver leave (primary & secondary)
• Flexible and shared parental leave
• Fertility and foster‑friendly policies

Culture & Perks

• Birthdays off and volunteer days
• Bring your dog to work and enjoy free in‑office massages
• Regular social events from team nights out to hikes, to sports clubs and more
• Regular gifting and celebrations throughout the year

Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.