Leisure Team Member Apprentice Level 2

SCL; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

GLL is recruiting for Leisure Team Member Apprentices at Britannia Leisure Centre, Hackney, London. The apprenticeship lasts about 18 months and covers National Pool LifeguardQualification and Teaching Swimming qualifications.

The role involves assisting customers, delivering exercise plans, and supporting learning workshops with your tutor and centre managers, with progression opportunities within the UK's largest leisure provider.

Qualifications

• Customer service skills to assist guests and members.
• Ability to communicate clearly with a diverse customer base.
• Willingness to develop fitness instruction capabilities.

Responsibilities

• Assist customers with questions and queries about services and products.
• Support various customer needs and handle feedback, including complaints.
• Help deliver swimming lessons where qualified, and supervise health screenings as required.
• Plan and deliver exercise sessions to meet members' health and fitness goals.

Skills

Customer service

Communication

Fitness instruction

Education

National Pool Lifeguard Qualification (NPLQ)

Certificate in Teaching Swimming

Job description

GLL is currently recruiting for 2 Leisure Team Member Apprentices to work in Britannia Leisure Centre, Hackney, N1 5FT. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• Certificate in Teaching Swimming

Pitfield Street

Hackney

London

N1 5FT

Please note the salary range for this position is up to £30,096.64