Leisure Team Member Apprentice Level 2

SCL; Quarrington; Hybrid; GBP 11,000 - 17,000; Full time

Job summary

GLL is hiring a Leisure Team Member Apprentice for Sleaford Leisure Centre, Lincolnshire (NG34 7HH). The role involves delivering excellent customer service, supporting diverse customers, and progressing through a formal apprenticeship.

You will work as part of a busy leisure team and gain hands-on experience across fitness and health programmes, including swimming lessons where qualified.

Qualifications

• Must be enrolled on Leisure Team Member apprenticeship programme (~18 months).
• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming

Responsibilities

• Assist customers with questions and queries about services and products.
• Support different customer types and needs.
• Help collect customer feedback and handle complaints.
• Assist with delivering swimming lessons where qualified.
• Lead exercise sessions to meet health and fitness goals.
• Conduct gym inductions and health screening if qualified.

Skills

Customer service

Communication

Teamwork

Health & safety

Job description

GLL is currently recruiting for a Leisure Team Member Apprentice to work in Sleaford Leisure Centre, Lincolnshire, NG34 7HH

. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.