Leisure Team Leader

The Lensbury; Twickenham; On-site; GBP 22,000 - 32,000; Full time

Job summary

The Lensbury in Twickenham, United Kingdom, is seeking a Leisure Team Leader to oversee the Lifeguard team and assist the Leisure Operations Manager in maintaining pool safety and service standards. You will manage rosters, ensure SOPs and EAPs are followed, monitor pool tests and equipment, and respond to emergencies while delivering excellent customer service to Members and Guests.

This role requires previous leisure operations experience, an NPLQ qualification, and a commitment to ongoing CPD

Qualifications

• Experience in managing leisure facilities and lifeguard teams.
• Qualified RLSS National Pool Lifeguard (NPLQ).
• Committed to regular CPD/NPLQ training every month.

Responsibilities

• Provide an efficient and friendly service for Members and Guests, ensuring facilities are fully maintained and clean.
• Complete Duty Manager or Lifeguard shifts on a rota basis.
• Raise any issues/concerns immediately in line with the pool SOP and EAP.
• Keep your facilities and pool kit such as spinal boards working and well maintained.
• Proactively anticipate potential safety hazards and be prepared to undertake emergency actions when required.
• Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
• Understand and put into practice COSHH regulations and guidelines on the correct use and storage of cleaning substances and materials within the club.
• Work in conjunction with the HR team to ensure DBS compliance.
• Carry out daily pool testing to ensure the pool is within correct chemical balance parameters, escalating any readings that fall outside of the optimum range.
• Monitor stock levels so they are maintained at a level suitable to the needs of the club.
• Ensure all and checklists are kept up to date.
• Ensure compliance with all Health safety regulations associated to the role.
• Maintain a positive, productive working relationship with all colleagues.
• Be aware of the importance of customer satisfaction on club performance, proactively monitor all sources of customer feedback and seek to identify opportunities to improve customer engagement and satisfaction wherever possible.
• Any other duties as requested by management, including cleaning tasks.
• As Leisure Team Leader to the Lifeguard team, you must also support the Leisure Operations Manager in ensuring:
• All Lifeguards receive an induction and are appropriately trained in line with relevant guidelines; understand their duties and responsibilities; and can competently demonstrate that they understand what is required to be successful in their role.
• All Lifeguard team members are fully aware of emergency procedures, their Health and Safety responsibilities and attend regular training sessions where required
• The Lifeguard team HR files are set up correctly and continually updated
• The team’s holiday requests are well managed, ensuring there is always cover
• You liaise with your line manager regarding the departmental rota, the holding of regular team meetings and regular team communications.

Skills

Leisure ops experience

Lifeguard leadership

Customer service mindset

Education

RLSS National Pool Lifeguard Qualification

CPD/NPLQ training commitment

Job description

About us

Part of London + Regional Hotels,The Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As our Leisure Team Leader, you have day to day direct line reporting for all Lifeguards and will be responsible for supporting the Leisure Operations Manager in ensuring the pool supervision is in line with our Standard Operating Procedures (SOP)’s and Emergency Action Plan (EAP).

Key Responsibilities

• Provide an efficient and friendly service for Members and Guests, ensuring facilities are fully maintained and clean
• Complete Duty Manager or Lifeguard shifts on a rota basis
• Raise any issues/concerns immediately in line with the pool SOP and EAP
• Keep your facilities and pool kit such as spinal boards working and well maintained
• Proactively anticipate potential safety hazards and be prepared to undertake emergency actions when required
• Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures
• Understand and put into practice COSHH (Control of Substances Hazardous to Health) regulations and guidelines on the correct use and storage of cleaning substances and materials within the club. To always use the correct PPE
• Work in conjunction with the HR team to ensure DBS compliance
• Carry out daily pool testing to ensure the pool is within correct chemical balance parameters, escalating any readings that fall outside of the optimum range
• Monitor stock levels so they are maintained at a level suitable to the needs of the club
• Ensure all and checklists are kept up to date
• Ensure compliance with all Health safety regulations associated to the role
• Maintain a positive, productive working relationship with all colleagues
• Be aware of the importance of customer satisfaction on club performance, proactively monitor all sources of customer feedback and seek to identify opportunities to improve customer engagement and satisfaction wherever possible
• Any other duties as requested by management, including cleaning tasks

As Leisure Team Leader to the Lifeguard team, you must also support the Leisure Operations Manager in ensuring:

• All Lifeguards receive an induction and are appropriately trained in line with relevant guidelines; understand their duties and responsibilities; and can competently demonstrate that they understand what is required to be successful in their role.
• All Lifeguard team members are fully aware of emergency procedures, their Health and Safety responsibilities and attend regular training sessions where required
• The Lifeguard team HR files are set up correctly and continually updated
• The team’s holiday requests are well managed, ensuring there is always cover
• You liaise with your line manager regarding the departmental rota, the holding of regular team meetings and regular team communications.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous Leisure operational experience
• RLSS National Pool Lifeguard Qualification
• Commitment to attend monthly CPD NPLQ training