Leisure Receptionist

Village Hotels; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Village Hotels as a Leisure Receptionist, the first point of contact for our members and guests. Embrace a fun, supportive environment while ensuring excellent customer service and creating unforgettable experiences. Enjoy perks like free leisure club membership and discounts on food and stays.

Benefits

Complimentary leisure club membership

Employee discount on overnight stays

50% discount on food and drink

Gamified training platform

Well-being and healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Supportive work environment

Monthly well-being programme

Birthday day off

Qualifications

• Natural ability to interact with diverse individuals.
• Passion for leisure and fitness.
• Drive to achieve and exceed targets.

Responsibilities

• Greet members and guests upon arrival with a friendly attitude.
• Take bookings and resolve queries to ensure customer satisfaction.
• Foster a great experience by understanding individual needs.

Skills

Interpersonal skills

Customer service

Sales techniques

Teamwork

Job description

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Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!

With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.

You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer.

On a day to day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy.

You’re not a receptionist… you’re a Creator of Happiness!

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Birthday day off

Electric car salary sacrifice scheme

*T&C’s apply based on your contract

What we need from you…

-A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
-A passion for leisure, fitness and customer service
-An ability to understand the individual needs and wants of our members and tailor your service and communication around them
-A drive to achieve and exceed targets
-A team mentality, forming great relationships within leisure and other departments

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!