Health Club & Spa Receptionist - Chichester

The Goodwood Estate; Chichester; On-site; Full time

Job summary

A leading health club and spa is seeking a Health Club & Spa Receptionist to provide exceptional service in Chichester. The role involves greeting guests, managing bookings, and ensuring a high level of customer satisfaction while maintaining safety and operational standards. Ideal candidates will have excellent communication skills and experience in customer service, and a background in health and wellbeing is a plus.

Qualifications

• Experience in a customer-facing role within a Health and Wellbeing environment.
• Proficiency in Microsoft Office and great communication skills.
• Passion for work and attention to detail.

Responsibilities

• Greet guests warmly and manage check-in efficiently.
• Handle bookings and ensure timely billing of guest services.
• Update the team about guest feedback and schedules.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Job description

Health Club & Spa Receptionist - Chichester

Health Club & Spa Receptionist - Chichester

First impressions really do count, and you'll be the one making them, with a warm and friendly welcome. You'll provide a professional and efficient level of service, responsible for ensuring our Front of House runs smoothly, assisting members and hotel guests with Health Club and Spa inquiries.

You will help deliver a high-touch customer experience, with excellent attention to detail, providing a duty of care to our customers with your awareness of Health and Safety.

You'll help ensure housekeeping tasks are completed, carry out membership tours, and provide accurate and timely verbal and written communication for our members and guests.

Basic pay £12.21 plus Holiday allowance = £13.68

Role Responsibilities

• Greet guests warmly and ensure a courteous and efficient check-in process.
• Ensure all guest accounts are settled in full and guest satisfaction is checked during check-out.
• Share guest feedback with the Manager and therapists.
• Assist in scheduling colleagues and services by handling pre-bookings and bookings for all services offered, scheduling to minimize gaps and maximize booking space.
• Ensure timely and accurate billing of guest services.
• Stay updated on promotional offers and upsell services to guests, supporting the team in achieving retail sales goals.
• Prepare scheduling notes for the team, including guest arrivals, pre-payments, and ensuring treatment allocations match guest requirements.
• Demonstrate great communication and IT skills, including proficiency in Microsoft Office.

What you'll have:

• People person with excellent customer service skills
• Experience working in a customer-facing role within a Health and Wellbeing environment
• Great communication and IT skills, including Microsoft Office
• Passion for your work
• Attention to detail
• A sense of fun!

Experience working in a Spa environment is desired but not essential.