Leisure Receptionist

The Celtic Collection; Llanwern; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Collection is seeking a friendly Leisure Receptionist to welcome guests and members at the Celtic Manor Resort. You will handle inquiries professionally, assist with reception tasks, and ensure smooth check-in and check-out processes, maintaining a courteous and proactive manner to deliver an outstanding guest experience.

Join a team that values attention to detail, strong communication, and a welcoming attitude, contributing to a memorable stay for all visitors and members.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Welcoming personality to create an outstanding first impression.
• Assist with administrative tasks related to the reception desk.

Responsibilities

• Greet guests and members in a friendly, professional manner.
• Handle inquiries with professionalism and efficiency.
• Assist with administrative tasks at the reception desk.
• Ensure a smooth check-in and check-out process for guests.
• Maintain a polite, courteous, and professional approach at all times.

Skills

Guest greetings

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Be the friendly face greeting guests and members.

Handle inquiries with professionalism and efficiency.

Assist with administrative tasks related to the reception desk.

Ensure a smooth check-in and check-out process for guests.

Maintain a polite, courteous, and professional approach at all times.

A welcoming personality to create an outstanding first impression.

Excellent verbal and written communication skills.

The ability to multitask in a fast-paced environment.

Fantastic attention to detail to ensure seamless guest experiences.

Join the 'Greatest Story in Hospitality' by becoming one of our Leisure Receptionists 'Hospitality Heroes' based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.

BE RECOGNISED AND REWARDED -

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY