Leisure Operations Manager

Village Hotels; Basingstoke; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel company seeks a Leisure Club Manager to ensure operations run smoothly while delivering outstanding customer service. You will lead a motivated team, manage daily activities, and oversee member interactions in a vibrant and inclusive environment.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays and meals

Training and development opportunities

Well-being support including mental health days

Flexible working hours

Recognition schemes and milestone rewards

Qualifications

• Passion for leisure and fitness.
• Expert knowledge of leisure operations.
• Motivational skills to develop team members.

Responsibilities

• Maintain high member satisfaction and lead a team.
• Manage daily operations and coaching members.
• Ensure efficient club operations and excellent service.

Skills

Leadership

Customer Service

Attention to Detail

Job description

Awesome people are crucial to making our clubs run smoothly. Working alongside the Leisure Club Manager, you’ll ensure our clubs operate efficiently and deliver excellent customer service.

You will be responsible for maintaining high member satisfaction, leading a team of fitness enthusiasts, and managing daily operations, from poolside management to coaching members on the gym floor.

As a natural leader, you understand what makes a workplace great and can motivate your team to excel through outstanding customer service, seamless operations, and a passion for fitness.

You are highly organized, capable of multitasking, and committed to helping members achieve their goals while supporting your team’s development.

At Village Hotel Club, we embrace personality, individualism, and fun, creating modern spaces for our guests to work, relax, and exercise. With locations across the UK, we aim to deliver exceptional service that sets us apart.

We offer a range of benefits, including:

• Complimentary Health and Wellness Membership for you and a family member or friend valued at £1,500 annually.
• Discounts on overnight stays, starting from £35, and discounted meals and drinks at our hotels.
• Training and development opportunities through Rising Stars, Talent Academy, and innovative Mobile Gaming training platforms.
• Well-being support, including mental health days, access to counselling, and health benefits.
• Flexible working hours and a supportive, inclusive work environment.
• Recognition schemes, milestone rewards, and additional perks like electric car salary sacrifice and birthday leave.

We are looking for someone who:

• Has a passion for leisure and fitness.
• Possesses expert knowledge of leisure operations.
• Is detail-oriented and committed to delivering top member experiences.
• Is motivational and eager to develop and nurture team members.

Please note: All offers are subject to a successful DBS check.

Join us and be part of something special — Work, Grow, & Play the Village Way!