Leisure Operations Lead — Guest Experience & Standards

Village Hotels; Gloucester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hotel Stays

Food & Drink discount

Wagestream salary drawdown

Birthday off

Flexible working hours

Job summary

Village Hotels is seeking a dynamic Leisure Operations Manager to be the operational anchor of our Leisure Club. You will lead the Team Leaders, the Group Fitness crew, and the gym floor staff, owning daily standards, cleanliness, and member experience.

In this fast-paced role you’ll protect the brand, manage rotas, coach your team, drive profitability, and ensure a memorable guest journey while maintaining a supportive, energetic culture.

Qualifications

• Previous leisure management experience essential.
• Strong leadership and communication skills.
• Ability to manage gym floor, pool area and staff.

Responsibilities

• Own the daily operation of the Leisure Club, ensuring a spotless, safe and on-brand environment.
• Lead Team Leaders and Group Fitness instructors, manage rotas, inductions and coaching to deliver excellent service.
• Act as the face of the floor, handle member queries and complaints to convert to loyal guests.
• Collaborate with Leisure Club Manager to control costs, drive profitability and hit revenue targets.

Skills

Leadership

Operations management

Team leadership

Customer service

Health & safety

Job description

Village Hotels is seeking a dynamic Leisure Operations Manager to be the operational anchor of our Leisure Club. You will lead the Team Leaders, the Group Fitness crew, and the gym floor staff, owning daily standards, cleanliness, and member experience.

In this fast-paced role you’ll protect the brand, manage rotas, coach your team, drive profitability, and ensure a memorable guest journey while maintaining a supportive, energetic culture.