Leisure Membership Advisor

TN United Kingdom; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the leisure industry is seeking a Membership Advisor to connect with potential gym members and showcase the facilities. This role emphasizes customer service and sales, ensuring members find their ideal fitness journey. The position offers a vibrant work environment with numerous benefits, including health memberships and discounts. Join the team to help others achieve their fitness goals while enjoying a fun and inclusive workplace.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

30% discount at Starbucks

Training and development opportunities

Well-being and healthcare benefits

Financial wellbeing support

Enhanced maternity and paternity benefits

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Drive to achieve and exceed targets.

Responsibilities

• Engage with potential members via phone or in person.
• Understand individual needs and tailor service accordingly.
• Showcase facilities and advise on additional products.

Skills

Customer Service

Sales

Interpersonal Skills

Teamwork

Job description

Job Description: Membership Advisor at Village Hotel Club

The first step on the road to fitness is making the decision to get started. Joining a gym is like dating—you want to know what you’re committing to, whether you have the time to fit it into your busy schedule, and that the relationship offers what you’re dreaming of.

As a Membership Advisor, your role is to ensure a perfect match. You will bring a vibrant personality and a lovable nature to showcase our facilities to potential members. Your goal is to understand what they’re looking for, what they hope to achieve, and demonstrate how Village Gym is their ideal match.

You love meeting new people and will enjoy engaging with potential members via phone or in person, giving them a tour of the club. You will match their individual needs to our facilities, ensuring their fitness journey starts well, and advise on additional products and services to help them meet their goals.

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs across Aberdeen, Bournemouth, and more opening soon, your role is vital in delivering exceptional service that sets us apart from the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discounts on overnight stays, starting from £35, and breakfast options.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill.
• 30% discount at Village Hotel Starbucks stores.
• Training and development opportunities, including Rising Stars and Talent Academy programs.
• Mobile Gaming training platform for diverse learning experiences.
• Discounts and cashback on High Street Brands and Supermarkets.
• Well-being and healthcare benefits, including mental health support and days off for mental health.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• A fun, inclusive work environment with team events and recognition schemes.
• Anniversary rewards, electric car salary sacrifice, and birthday leave.
• Health Cash plan, Sick pay Insurance, and community engagement events.
• Enhanced maternity and paternity benefits, company pension, and life insurance.

*Terms and conditions apply based on your contract.

What We Need From You

• A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness, and customer service.
• An ability to understand individual needs and tailor your service accordingly.
• A drive to achieve and exceed targets.
• A team mentality and ability to build great relationships within leisure and other departments.

Join us and be part of something new and special—Work, Grow & Play the Village Way!

This role offers uncapped commission with a realistic OTE of an additional £4,800 per annum.