Leisure & Guest Experience Coordinator

Village Hotels; St Davids; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health & wellness membership

Discount on overnight stays

Friends and Family rates

Food & Drink staff discount

Well-being benefits

Pension scheme

Life Insurance

Job summary

Village Hotel Club in Wales is seeking staff who thrive in hospitality, leisure and fitness to keep public areas clean, safe and welcoming. You’ll ensure guest spaces are pristine, assist in pool safety, and deliver outstanding service that keeps members smiling.

Expect a dynamic role with flexible hours, DBS check required, training opportunities, substantial staff discounts and wellness benefits as part of the Village Way.

Qualifications

• A passion for hospitality, leisure and fitness.
• A smile and ability to talk to everyone.
• Deliver outstanding customer service for high member satisfaction.
• Solutions oriented with an eye for spotting issues before they happen.
• Work in compliance with company and legal guidelines to keep people safe.

Responsibilities

• Ensure public areas, studios and gym floors are clean and well presented.
• Maintain hygiene standards and refine the guest experience.
• Be ready to take action in pool area to ensure member safety.

Skills

Customer service

Communication

Hospitality passion

Problem solving

Compliance & safety

Job description

Village Hotel Club in Wales is seeking staff who thrive in hospitality, leisure and fitness to keep public areas clean, safe and welcoming. You’ll ensure guest spaces are pristine, assist in pool safety, and deliver outstanding service that keeps members smiling.

Expect a dynamic role with flexible hours, DBS check required, training opportunities, substantial staff discounts and wellness benefits as part of the Village Way.