Leisure Assistant

Village Hotels - Newcastle - Leisure; New York; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health membership

Discount on stays

Friends & Family discounts

Food & drink discount

Starbucks discount

Training & development

Well-being benefits

Mental health days

Salary sacrifice

EAP

Flexible hours

Team events

Pension

Life Insurance

Birthday off

Job summary

Village Hotels is hiring a passionate hospitality team member to keep public areas pristine, the gym and pool areas safe, and guests satisfied with every interaction.

You'll deliver outstanding service, respond quickly to poolside alarms, and work within company guidelines, with a DBS check required. Enjoy a wide range of staff benefits and a lively, inclusive workplace as part of the Village Way.

Qualifications

• Passion for hospitality, leisure and fitness.
• Smiles and ability to talk to everyone.
• Delivers outstanding customer service leading to high member satisfaction.
• Solutions oriented with eye for spotting issues before they happen.
• Adheres to company and legal guidelines; DBS check required.

Responsibilities

• Maintain cleanliness and hygiene of public areas (studios, gym floor, poolside).
• Refine guest experience and ensure high service standards.
• Monitor pool area and respond to poolside alarms.
• Perform rescues to ensure member safety in the pool area.

Skills

Hospitality

Customer service

Communication

Safety compliance

Teamwork

Job description

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.

You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, such as responding to poolside alarms. You'll also be ready to take action and perform rescues to ensure the safety of our members in the pool area.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• - Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• - Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• - Friends and Family discounted stays from £49 including breakfast
• - 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• - 30% discount on and off shift in our Village Hotel Starbucks stores
• - Excellent training and development including our Rising Stars and Talent Academy programmes
• - A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• - Discounts and cashback offers on many High Street Brands and Supermarkets.
• - A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• - Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• - Financial wellbeing support and salary drawdown via Wagestream
• - Access to our Employee Assistance Programme, offering support and counselling
• - Flexible working hours
• - A fun, supportive and inclusive work environment with regular team events
• - Excellent Reward and Recognition Incentive schemes
• - Anniversary rewards for key milestones of service
• - Electric car salary sacrifice scheme
• - Have your birthday off guaranteed
• - Discounted Health Cash plan and Sick pay Insurance.
• - A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• - Enhanced maternity and paternity benefits and pay
• - Company Pension scheme
• - Life Insurance

*T&C’s apply based on your contract

But what we need from you…

• -A passion for everything hospitality, leisure and fitness
• -A smile and ability to talk to everyone
• -The ability to deliver outstanding customer service leading to exceptional member satisfaction
• -Solutions orientated with an eye for spotting issues before they happen
• -Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed