Leisure Complex GM: Lead Operations, Sales & Team

GOALS; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday Holiday (after 2 years' s er

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B (alcohol not

50% Discount on Goals KPs (child or...

Free individual pitch hire (max twice)

Annual events

Uniform

Stream

Discount Club

Job summary

GOALS is seeking a General Manager to oversee the day-to-day management of the complex, providing leadership to reception, bar, security staff and referees, and to drive sales and marketing plans to maximise income.

The role requires flexibility to cover 40 hours per week, oversee staff development, health and safety, and lead weekly management meetings to maintain high service standards across facilities.

Qualifications

• Must have General/Duty Manager Experience.

Responsibilities

• To supervise all employees including reception, bar, security staff and referees employed by Goals, ensuring the highest standard of service is provided to all customers and guests at the facility.
• To contribute to the development of 3 - 6 monthly sales and marketing activities to develop all aspects of the business with specific focus on weekend and off peak periods.
• Driving sales within the facility to maximize income at all times.
• Assist with the recruitment and selection of other Centre based management staff.
• To ensure sound administration procedures are followed in line with the Company Operations Manual and ensure that Company reporting procedures are followed at all times.
• To ensure the Company Health & Safety policy is fully implemented and that all key staff are trained in first -aid and emergency evacuation procedures.
• Chair weekly management meetings to ensure strong communications and chair occasional meetings with other designations of staff.
• Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by Company policy.
• To ensure that all facilities, fixtures and fittings within the Branch are maintained to a high standard internally and externally.
• To co-ordinate the ordering of stock/goods and services as required to ensure the branch operates smoothly and effectively.

Skills

General/Duty Manager Experience

Staff development

Sales and marketing

Team leadership

Operations management

Job description

GOALS is seeking a General Manager to oversee the day-to-day management of the complex, providing leadership to reception, bar, security staff and referees, and to drive sales and marketing plans to maximise income.

The role requires flexibility to cover 40 hours per week, oversee staff development, health and safety, and lead weekly management meetings to maintain high service standards across facilities.