Leisure Club Supervisor

Kew Green Hotels; Newton-le-Willows; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounts on hotel stays and major ret

Free use of gym, pools and leisure

Wellbeing support 24/7

Career development through apprentices

Job summary

Kew Green Hotels is seeking a proactive Leisure Club Supervisor to lead the leisure team and deliver a safe, engaging and commercially successful experience for members and guests. You’ll act as a key contact in the absence of the Leisure Club Manager, drive high standards, and support daily operations with a focus on safety, service quality and KPI achievement.

You will conduct inductions, oversee health and safety checks, and collaborate on initiatives to grow memberships and revenue.

Qualifications

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership and coaching skills to motivate and develop a team.
• Excellent customer service and relationship-building with members and guests.
• Proactive and organised, able to manage multiple priorities and drive results.
• Commercial awareness with understanding of membership growth and revenue drivers.
• Calm, professional under pressure in a fast-paced environment.
• Commitment to health, safety and compliance standards.
• First Aid qualification and recognised fitness/leisure qualification (Level 2 or above).

Responsibilities

• Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
• Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
• Conducting member inductions and supporting group exercise programmes aligned to member needs.
• Ensuring the club is clean, safe and presented to a high standard at all times.
• Completing and overseeing daily, weekly and monthly health & safety checks.
• Supporting achievement of club KPIs including membership growth, retention and revenue targets.
• Managing cash handling processes, stock control and reporting in line with company procedures.
• Supporting marketing initiatives to drive new memberships and secondary revenue streams.
• Ensuring full compliance with health, safety, hygiene and pool plant standards.
• Supporting training, coaching and development of Leisure Assistants to build a strong team.

Skills

Leisure supervision

Team leadership

Customer service

Health & safety

First Aid

Job description

This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best. You'll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience. You'll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment. About the Role You'll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users.,

• Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
• Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
• Conducting member inductions and supporting group exercise programmes aligned to member needs.
• Ensuring the club is clean, safe and presented to a high standard at all times.
• Completing and overseeing daily, weekly and monthly health & safety checks.
• Supporting achievement of club KPIs including membership growth, retention and revenue targets.
• Managing cash handling processes, stock control and reporting in line with company procedures.
• Supporting marketing initiatives to drive new memberships and secondary revenue streams.
• Ensuring full compliance with health, safety, hygiene and pool plant standards.
• Supporting training, coaching and development of Leisure Assistants to build a strong team., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

You're a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues. We're looking for someone who brings:

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership and coaching skills, with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to build relationships with members and guests.
• Proactive and organised, able to manage multiple priorities.
• Commercial awareness, with an understanding of membership growth and revenue drivers.
• A calm and professional approach in a fast-paced environment.
• A commitment to health, safety and compliance standards.
• A positive, can-do attitude and a passion for the leisure industry.
• A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.