Assistant Leisure Club Manager

Valor Hospitality; Nottingham; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Crowne Plaza Nottingham is seeking a hands-on second-in-command for the leisure club. You’ll be the trusted stand-in for the Club Manager, running shifts, staffing decisions and guest safety when they’re off site.

The role combines operational leadership with active involvement in driving membership and spa revenue, while maintaining exceptional guest care. You’ll manage rosters, 1:1s, and member issues; oversee pool operations and safety; support the spa team, and help launch new class

Qualifications

• Experience running shifts in a leisure/ hospitality setting.
• Ability to manage staff rotas and 1:1s.
• Comfort handling member issues and safety.

Responsibilities

• Take full responsibility for the club's operation when the Club Manager is off site.
• Support rosters and staff performance for a small team of Spa Therapists and Leisure Attendants.
• Handle member complaints and resolve issues calmly and professionally.
• Oversee pool water testing, chemical levels, filtration and plant-room procedures.
• Support poolside safety and emergency response as a qualified pool responder/lifeguard.
• Carry out health & safety, compliance and operational checks across the leisure environment.
• Work with the spa team on standards and guest experience across both spa and leisure.

Job description

This is a hands-on, second-in-command role at Crowne Plaza Nottingham's leisure club — you'd be the person the Club Manager trusts to keep standards, safety and service exactly right when they're not on site. It suits someone who already knows how to run a shift, not just work one: someone comfortable making calls on staffing, member issues and pool-plant checks without waiting to be told.

There's also a genuinely commercial side to the role — driving membership sales and spa revenue, not just maintaining what's already there.

Day to day, you'll:

Take full responsibility for the club's operation when the Club Manager is off site

Support rotas, staff performance and 1:1s for a small team of full and part-time Spa Therapists and Leisure Attendants

Handle member complaints and resolve issues calmly and professionally

Oversee pool water testing, chemical levels, filtration and plant-room procedures

Support poolside safety and emergency response as a qualified (or training) pool responder/lifeguard

Carry out health & safety, compliance and operational checks across the leisure environment

Work closely with the spa team on standards and guest experience across both spa and leisure — the club operates 3 treatment rooms, open Tuesday to Sunday

Help launch a new class programme

Actively drive membership sales and support growth in spa revenue and overall guest experience

Cover shifts flexibly across the rota, including early mornings and weekends, as operationally required

What you'll bring:

Reliability, flexibility and consistency — this is a role built on trust

Strong people skills with members, hotel guests and the team

A proactive approach — comfortable spotting what needs doing without being asked

Good organisation and prioritisation in a busy environment

Ideally, Pool Plant Operator qualified (or willing to work towards it)

Ideally, Pool Responder/Lifeguard qualified (or willing to train)

Some spa experience is a bonus — treatments, bookings, spa‑day journeys and guest expectations — but not essential

Commercial awareness, with a genuine interest in growing membership and spa revenue

Genuine ambition to progress within the business

Desirable but not essential: First Aid qualification, alongside the pool responder and pool plant qualifications above.

Working Hours

Hospitality doesn't stop for weekends or holidays, and this role reflects that. The club operates 7 days a week, 365 days a year, with shifts covering early mornings (weekdays 06:30–10:00) through to later weekend cover (07:30–21:00). You'll need to be flexible to support the rota as business needs require, including weekends.

Supporting Your Hospitality Career Growth

Fully funded apprenticeship programmes

Internal development programmes, designed to support you as you grow within your role

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

About the Hotel

Crowne Plaza Nottingham sits in the heart of Nottingham city centre, close to the Theatre Royal, Royal Concert Hall and Victoria Shopping Centre, with its own adjacent multi-storey car park. The hotel has 210 rooms, 17 meeting and event spaces, two restaurants, and a leisure and spa facility with an indoor pool, sauna, steam room and gym — giving the leisure team a genuinely central role in the guest and member experience, not a peripheral one.

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast

Discounted stays for friends and family

50% discount when dining in our restaurants and bars

Free meals while on duty, keeping you well‑fueled

Access to high‑street discounts on a range of shops, experiences and more

Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme

Generous refer‑a‑friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing

Healthcare Cash Plan options, from just £5 per month

Supporting your hospitality career growth

Fully funded apprenticeship programmes

Internal development programmes, designed to support you as you grow within your role

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

We're an equal opportunities employer

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.

Expected Salary (this is not sent to the employer)