Leisure Club Manager: Guest Experience & Growth

Kew Green Hotels; Leeds; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Hotel staff discounts

Free gym, pool and leisure access

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a Leisure Club Manager to lead our on-site health and leisure operation in Leeds. You will drive a high-performing team, deliver exceptional member and guest experiences, and manage safety, service quality and commercial performance.

Reporting to the Hotel Manager, you will design member programmes, oversee budgets, KPIs and revenue streams, and collaborate with hotel leadership to align leisure with wider business goals.

Qualifications

• Experience leading a Leisure Club Manager or senior leisure team.
• Strong leadership, coaching and people development skills.
• Solid understanding of health, safety and compliance in leisure.

Responsibilities

• Lead the delivery of a high-quality Health & Leisure Club experience for members and guests.
• Develop and manage the leisure team to deliver service excellence.
• Design and deliver member programmes to drive engagement and retention.
• Maintain clean, safe, high-standards operations at all times.
• Ensure compliance with health, safety, hygiene and operational standards.
• Own leisure KPIs including membership growth, revenue and profitability.
• Drive local marketing and commercial strategies to grow membership and revenue.
• Manage budgets, stock control and financial performance to targets.
• Oversee reporting, audits and processes to ensure accuracy and compliance.
• Collaborate with hotel leadership and central teams to align leisure with business goals.

Skills

Leisure management

Leadership

Health & safety

Budgeting

KPI management

Communication

Team development

Customer service

Job description

Kew Green Hotels is seeking a Leisure Club Manager to lead our on-site health and leisure operation in Leeds. You will drive a high-performing team, deliver exceptional member and guest experiences, and manage safety, service quality and commercial performance.

Reporting to the Hotel Manager, you will design member programmes, oversee budgets, KPIs and revenue streams, and collaborate with hotel leadership to align leisure with wider business goals.