Leisure Club Assistant

Holiday Inn Norwich; Norwich; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Apprenticeships funded

Staff discounts on hotel stays

Free gym, pools & leisure access

Wellbeing support 24/7

Job summary

Kew Green Hotels in Norwich is seeking a Leisure Assistant to support day-to-day operations of the Leisure Club, ensuring a clean, safe and engaging environment for members and guests. You will help deliver high-quality customer experiences in a fast-paced hospitality setting.

Responsibilities include inductions, fitness programmes, safety checks and contributing to membership growth, with opportunities for apprenticeship development and staff discounts.

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• Proactive, positive and can-do attitude.
• Team player with good attention to detail and safety.

Responsibilities

• Support the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conduct member inductions and fitness programmes for safe facility use.
• Ensure club areas are clean, tidy and welcoming at all times.
• Carry out daily and weekly safety checks in line with company standards.
• Monitor use of facilities for safe operation and adherence to club rules.
• Support membership growth through engagement and local initiatives.
• Assist with stock control and retail opportunities.

Job description

We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.

About the Role

You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained.

Key responsibilities include:

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

About You

You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment.

We’re looking for someone who brings:

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• A proactive, positive and can-do attitude.
• The ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.