Leisure Club Assistant

Valor Hospitality; Nottingham; On-site; GBP 14,000 - 21,000; Part time

Job summary

Valor Hospitality invites applications for a Leisure Club Assistant at Crowne Plaza Nottingham. The role focuses on delivering a high-quality leisure experience, assisting guests, and maintaining facilities to be clean, safe, and welcoming.

You will support pool and gym supervision, contribute to group classes and personal sessions, and handle front desk tasks like bookings and payments. A First Aid certification and strong customer service are valued assets.

Qualifications

• Customer service experience in a guest-facing role, preferably leisure or hospitality.
• First Aid and CPR certification is desirable.
• Excellent verbal and written communication skills.
• Ability to work well within a team.
• Willingness to work varying shifts, including evenings and weekends.

Responsibilities

• Greet and assist guests with a friendly, professional approach.
• Keep leisure facilities clean, safe and well-maintained.
• Monitor pool and gym activities to ensure safety.
• Assist with delivery of leisure and fitness programmes and sessions.
• Handle front desk duties: bookings, payments, memberships.
• Regularly check health and safety compliance and report issues.

Skills

Customer service

First aid certification

Communication skills

Team player

Flexibility

Job description

Crowne Plaza Nottingham

Occasional Worker Agreement, £12.71 per hour

Are you passionate about fitness and wellness?

Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.

• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.

• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.

• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one‑on‑one sessions.

• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.

• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications

• Customer Service Experience: Previous experience in a customer‑facing role, ideally within the leisure or hospitality industry.

• First Aid Certification: Valid First Aid and CPR certification is highly desirable.

• Communication Skills: Excellent verbal and written communication skills.

• Team Player: Ability to work effectively within a team environment.

• Flexibility: Willingness to work various shifts, including evenings and weekends.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.