Leisure Centre General Manager: Lead Ops & Experience

Darlington Borough Council; Tees Valley; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

32 days annual leave

LGPS pension

Training & development

Free physiotherapy

Counselling services

Cycle to work

Discounted gym membership

Parking permits

Payroll savings

Childcare vouchers

Job summary

Darlington Borough Council is seeking a General Manager for its Dolphin Centre to lead the operational management of sports, fitness, catering, entertainment, aquatics and water education. You will drive standards, manage risks, and deliver high-quality services as part of the senior management team alongside the Head of Leisure Services.

The role requires strong commercial awareness, strategic leadership, and the ability to motivate diverse teams to deliver outstanding customer experiences in a

Qualifications

• Experience in a leisure management environment.
• Ambition to be an outstanding leader.
• Professional, with integrity and motivation to progress the business.
• Passion for customer service, standards and team development.
• Knowledge of industry standards and practices.
• Ability to communicate effectively with colleagues and partners.

Responsibilities

• Oversee all aspects of operational management for the centre and catering services.
• Quality assure service delivery across facilities and programmes; maintain health and safety standards.
• Manage operations and risks within leisure and catering environments; control budgets.
• Lead and develop teams to realise potential and drive performance.
• Promote positive language, engage staff and customers, and motivate the team.

Skills

Leisure management

Leadership

Customer service

Communication

Stakeholder liaison

Quality assurance

Job description

Darlington Borough Council is seeking a General Manager for its Dolphin Centre to lead the operational management of sports, fitness, catering, entertainment, aquatics and water education. You will drive standards, manage risks, and deliver high-quality services as part of the senior management team alongside the Head of Leisure Services.

The role requires strong commercial awareness, strategic leadership, and the ability to motivate diverse teams to deliver outstanding customer experiences in a