Admissions Officer

University of Glasgow; Glasgow; Hybrid; GBP 29,000 - 32,000; Part time

Benefits offered by this job

Flexible working

Health and wellbeing

Sport membership

Job summary

University of Glasgow is seeking a part-time Admissions Officer to manage high-volume admissions processes from application to enrolment for specified programmes. You will apply entry requirements, assess qualifications, and record contractual offer details, including fee, English language and immigration statuses.

You will support CAS issuance, update reporting fields for internal/statutory needs, and assist with enquiries using automation where appropriate.

Qualifications

• Essential: ability to undertake duties at this level with relevant knowledge and skills; SCQF Level 7 or equivalent.
• Desirable: knowledge of HE sector, legislation and compliance in Admissions.
• Desirable: knowledge of markets for qualifications and immigration/status recording.
• Desirable: experience with admissions decision making in HE.

Responsibilities

• Work within a team to manage admissions processes for a subset of applicants from application to enrolment.
• Apply entry requirements and SLAs to progress applications through assessment and selection.
• Make application decisions and record the contractual basis of offer, including status matters.
• Manage confirmation processes including CAS issuance and reporting.
• Support Enquiry Team with data and timely responses, using automation where suitable.
• Report against KPIs and keep stakeholders informed on Admissions progress.
• Develop specialist Admissions knowledge for markets, programmes, cohorts and qualifications.
• Participate in project work to develop Admissions processes and data workflows.

Skills

Team player

Planning & prioritising

Decision making

Knowledge bases

KPI targets

IT skills

Communication

Adaptability

Analytical thinking

Problem solving

Education

SCQF Level 7

Tools

BI Query

Weblink

MyCampus

Excel

Outlook

Job description

Please note this vacancy is only open to current contracted University of Glasgow employees.

Job Purpose

You work as part of a team with responsibility for managing admissions processes from point of application to enrolment for a range of specified programmes or applicant cohorts, in line with the admissions principles of fairness, consistency and transparency. Admissions currently manages and supports interactions with approximately 100,000 applicants each year across UG, PGT, PGR, Collaborations and Partnerships.

You will facilitate initial application assessments, selection processes, decision making and recording all elements which relate to the contractual basis of offer, confirmation processes and CAS issuance. All processes will be carried out in line with institutional policy and all relevant legislative and compliance parameters. You will develop and build knowledge of pre and post HE academic qualification frameworks from key markets across the world, English Language qualifications and how we record and assess non-academic entry criteria, Fee Status and Immigration Status and develop your understanding of the legislative parameters that we use to define these statuses. You will also ensure that all documentation and data is accurate and complete in relation to the issue of Confirmation of Acceptance of Studies (CAS).

You will operate to Service Level Agreements for the turnaround of application to offer and ensure that all processes and interactions are customer focused and delivered at within these service delivery parameters. You will work closely with Officers, Senior Officers and Managers across Admissions, External Relations and other services to ensure that processes are managed with customer focus, in line with agreed KPIs and SLAs and with optimal use of systems and resources.

Main Duties and Responsibilities

1. Working within a team with responsibility for managing admissions processes for a particular subset of applicants or programmes from point of application to point of enrolment with high volume outputs.
2. Apply entry requirement templates and Offer Service Level Agreements to progress applications from submission, through initial assessment and selection to include the assessment of academic, English Language and non-academic qualifications.
3. Make application decisions and accurate record the contractual basis of offer (qualification status, English Language status, non-academic qualification status, fee status, immigration status).
4. Manage confirmation processes including updating fields required for statutory and internal reporting and the issue of CAS.
5. Support the Enquiry Team with appropriate detail and data to ensure that applicant enquiries are responded to in a timely fashion using automation where appropriate.
6. Support the Senior Admissions Officer to report against key performance indicators and to ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
7. Ensure that activities are carried out in line with key performance indicators and service level agreements for decision turnarounds for uncapped programmes and applicant cohorts.
8. Develop and build specialist Admissions expertise in relation to your area of responsibility: market-specific, School/programme-specific, applicant cohort-specific, qualification-specific.
9. Membership of the Fee Status panel with a remit for reviewing and making decisions on Fee Status appeals.
10. Support technical and process-based development tasks or projects as assigned by the Senior Admissions Officer.
11. Support specific projects or initiative relating to the development of the Admissions process as assigned by the Senior Admissions Officer.
12. Develop and support relationships with key internal stakeholders in relevant Schools and Colleges. Ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
13. Responsibility for additional specific activities or projects as requested by the Heads of Admissions, including those with enquirer and applicant engagement focus e.g. Open Days or Clearing

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 7 (Advanced Higher, SVQ 3, HNC or equivalent), and experience of personal development in a similar role.

Desirable:

• B1 Knowledge of the HE sector and a detailed understanding of the legislative and compliance parameters that govern HE Admissions.
• B2 Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, Southeast Asia, North America.
• B3 Knowledge of legislation and compliance parameters that govern Admissions practice and policy.

Skills

Essential:

• C1 Ability to work as part of a team and independently on own initiative.
• C2 Effective planning, organising and prioritising with the ability to offer a flexible approach to managing a busy workload and supporting priorities from across Admissions.
• C3 Ability to use knowledge bases and entry requirement templates as a framework for making decisions on applications which cover a very broad range of applicants.
• C4 Ability to build and develop knowledge of qualification frameworks through available knowledge bases and tools.
• C5 Ability to support meeting ambitious KPI targets and turnaround times.
• C6 Excellent IT skills: Outlook, Excel, Word, Access and bespoke databases, with the ability to use University management information systems, Student Records and Admissions – BI Query, Weblink and MyCampus.
• C7 Ability to communicate clearly orally and in writing to ensure effective reporting and customer service. Ability to develop specialist Admissions knowledge and expertise on a particular market, set of programmes, mode of selection or qualification. subset.
• C8 Ability to adapt to an ever-changing internal and external Admissions landscape.
• C9 Well-developed analytical and problem-solving capability with the initiative and judgement to resolve problems independently.
• C10 Strong interpersonal and communication skills and the ability to deal with complaints and varied data requests.
• C11 Ability to apply a logical and methodical approach to solving problems encountered throughout the Admissions cycle and to communicate solutions effectively to all key stakeholders.

Experience

Essential:

• E1 Experience of working and excelling in a high-volume setting with tight deadlines.

Desirable:

• F1 Experience of working in a Higher Education Setting.
• F2 Experience of Admissions Decision Making in a Higher Education Setting.

Terms and Conditions

Salary will be Grade 5, £28,592 – £31,861 per annum pro rata.

This post is part time (17.5 hours p/w) and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.

Please Note: The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their line manager before making a formal application.

Closing date: 16 November 2026

This role is not eligible for sponsorship under the UK Skilled Worker visa route. Candidates must therefore have an existing right to work in the UK or be able to secure this independently prior to commencing employment. For further information on alternative immigration options, please visit University of Glasgow’s UKVI Website.

As a valued member of our team, you can expect:

1. A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3. A flexible approach to working.
4. A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
5. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We believe that equality, diversity and inclusion are at the heart of the University's values. Applications are particularly welcome from across our communities and in particular people from the BAME community and other protected characteristics who are under-represented within the University. Learn more about how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.