Leisure Assistant - Hemel Hempstead

Valor Hospitality; Hemel Hempstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Exclusive discounts

Team member rates

Discounted stays

50% dining discount

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Valor Hospitality is hiring if you enjoy delivering exceptional guest experiences across leisure and hospitality settings. You will greet guests, assist with information, manage front desk operations, and support health and safety standards.

The role offers wide staff benefits, including exclusive discounts, team member rates at UK hotels, dining discounts, free meals on duty, and access to wellbeing and financial support programmes. Excellent communication and teamwork are essential.

Qualifications

• Customer-facing experience in hospitality or leisure
• Excellent verbal and written communication skills
• First aid and CPR certification is desirable
• Able to work evenings and weekends
• Team player with a proactive attitude

Responsibilities

• Greet and assist guests with information about facilities, services, and programmes.
• Maintain cleanliness and safety of facilities and equipment per health and safety protocols.
• Supervise pool and gym areas to ensure a safe environment for all users.
• Support delivery of leisure and fitness programmes, including group classes and personal sessions.
• Handle front desk bookings, payments and member inquiries.

Skills

Customer Service

Communication Skills

First Aid Certification

Team Player

Flexibility

Job description

• Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
• Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
• Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• First Aid Certification: Valid First Aid and CPR certification is highly desirable.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively within a team environment.
• Flexibility: Willingness to work various shifts, including evenings and weekends.
• In addition to competitive rates of pay, we also offer:
• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.