Guest Service Assistant-Breakfast

Valor Hospitality; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts UK

Family discounts

Dining discounts 50%

Free meals on duty

Cycle to Work

Refer-a-friend bonus

Wellbeing programme

Employee Assistance Programme

Healthcare Cash Plan

Fully funded apprenticeships

Job summary

Valor Hospitality is seeking a friendly Guest Service Assistant-Breakfast to deliver exceptional service and ensure guests have a memorable dining experience at our hotel. You will help prepare and serve food and beverages, keep dining areas clean, and assist with events and inventory while maintaining high standards.

We offer exclusive team discounts, health and wellbeing benefits, and opportunities for career development through funded apprenticeships and internal programmes.

Qualifications

• Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
• Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Assist in the coordination and execution of events and special functions.
• Ensure all areas are well-stocked and presented impeccably at all times.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Job description

Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn.

We are seeking a dedicated and enthusiastic individual to join our team. As a Guest Service Assistant-Breakfast , you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience.

Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.

Key Responsibilities

Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.

Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.

Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.

Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.

Assist in the coordination and execution of events and special functions.

Ensure all areas are well-stocked and presented impeccably at all times.

Desired Skills and Experience

Previous experience in a similar role within the hospitality industry is desirable but not mandatory.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Strong attention to detail and a commitment to delivering high standards.

Flexible to work various shifts, including evenings, weekends, and holidays.

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Join Our Team

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.