Leisure Assistant

Oasis Academy: Lords Hill; Southampton; On-site; GBP 6,000 - 9,000; Part time

Job summary

Oasis Academy Lord's Hill is seeking an energetic Leisure Assistant to join the Leisure Team for evenings and weekends, including Tuesday evenings, Sunday afternoons and alternate Wednesday evenings, with 11 hours per week. You will welcome community users, assist with bookings, set up rooms, maintain safety, provide first aid, and handle enquiries with a focus on excellent customer service.

The role involves duties across administration, security, cleaning, refreshments, and teamwork, with

Qualifications

• Enhanced DBS check required.
• Ability to speak fluent English.
• Commitment to safeguarding and promoting welfare of young people.

Responsibilities

• Ensure all users feel professionally welcomed with the highest level of customer care.
• Carry out administration, booking and financial processes for community usage in line with procedures.
• Set out equipment and furniture for sessions and return it promptly after use.
• Operate in line with Health and Safety policies and act as Fire Marshall.
• Provide First Aid as appropriate.
• Ensure site security and unlock/lock duties.
• Handle customer queries or complaints and escalate as needed.
• Report repair and maintenance needs to appropriate staff.
• Maintain high standards of cleanliness in areas and equipment.
• Sell drinks and refreshments at reception and keep area tidy.
• Work as part of a team to achieve high customer service standards.
• Promote Oasis within the community and contribute to local events.
• Share sickness, holiday, and cover duties with the team.
• Carry out any other duties commensurate with the post.

Job description

Oasis Academy Lord's Hill is currently seeking to appoint an energetic and enthusiastic Leisure Assistant to join the Leisure Team in providing excellent customer service to its many community users during evenings and weekends. Leisure Assistants are line managed by the Community Lettings Manager, working proactively with members of the Academy teaching and site staff. This particular role consists primarily of Tuesday evenings, Sunday afternoons and alternate Wednesday evenings with occasional work on other days, when cover is required. The contracted hours are 11 hours per week.

• Ensure that all users of Oasis Academy Lord's Hill community facilities feel professionally welcomed and appreciated through the highest level of customer care whenever they visit the facilities or when they contact the Community Team by other means such as the telephone, email or letter.
• Carry out as necessary, efficient and effective administration, booking and financial processes relating to community usage in line with procedures.
• Set out required equipment and furniture in rooms and sports areas in a timely fashion in preparation for use with the session's bookings ensuring that all equipment is put back correctly in a timely fashion at the end of all community usage sessions.
• Operate in line with appropriate Health and Safety policies and procedures acting as Fire Marshall.
• Provide First Aid as appropriate.
• Ensure appropriate site security during Community use, following all work policies and procedures, including those for the unlocking and locking of the premises and site.
• Manage, politely, efficiently and effectively any customer queries or complaints that arise or in circumstances where the complaint or query cannot be resolved, to forward the query to a Senior Leisure Assistant or Community Lettings Manager as appropriate.
• Report any repair and maintenance needs of the community facilities to the Senior Leisure Assistant, Community Lettings Manager or the Academy site team as appropriate.
• Ensure that all areas and equipment used by the community are always kept to the highest standard of cleanliness, carrying out specific cleaning duties as required.
• Sell drinks and other refreshments from the reception area and to keep this area clean and tidy during operating hours.
• At all times, to work as part of a team, assisting and supporting other team members as necessary to achieve a high standard of customer service.
• Promote Oasis within the community and contribute to local area and Hub events.
• The post holder is expected to share in the sickness, holiday, and additional work cover with other members of the team.
• Any other duties commensurate with the level of the post that may be allocated by the Community Lettings Manager.

The successful candidate will be required to undertake an enhanced DBS check. Oasis Academy Lord's Hill is committed to safeguarding and promoting the welfare of young people and expect all staff and volunteers to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. This post is covered by Part 7 of the Immigration Act (2016) and should have the ability to speak fluent English for this role.