Leisure Assistant

School 21; Southampton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Oasis Academy Lord's Hill is seeking a proactive Leisure Assistant to join the Leisure Team, delivering excellent customer care to community users during evenings and weekends. The role centers on bookings, reception duties, and basic site maintenance while ensuring safety and quality service.

You will work as part of a team under the Community Lettings Manager, with occasional shifts on other days and a fixed 11 hours per week. DBS checks and fluent English are required for applicants.

Qualifications

• Experience in customer service and admin tasks is desirable.
• Enhanced DBS check required for safeguarding.
• Fluent English is required for this role.

Responsibilities

• Ensure all users feel welcomed with high levels of customer care.
• Carry out administration, booking and financial processes for community usage.
• Set out and tidy equipment and rooms for sessions; return equipment after use.
• Follow Health and Safety policies and act as Fire Marshall.
• Provide First Aid as appropriate.
• Handle customer queries or complaints and escalate when needed.
• Report repairs to the Senior Leisure Assistant or site team.
• Maintain cleanliness of all areas and equipment.
• Sell drinks and refreshments from the reception area.
• Work as part of a team to deliver high-quality service.
• Promote Oasis within the community and participate in events.

Skills

Customer service

Administration

First Aid

Teamwork

Job description

* Leisure AssistantNEWFast Apply# Leisure AssistantEmployerLocation: Southampton, HampshireContract Type: PermanentHours: Part TimeSalary: SCP 2-4 £25,878-£26,016 (£7,692-£7,734actual)Posted: 11th October 2026Start Date: As Soon As PossibleExpires: 31st October 2026 11:59 PMContract Type: PermanentStart Date: As Soon As PossibleJob ID: 1579059Start Date: As Soon As Possible* Contract Type:Permanent* Job ID: 1579059* Share :**Oasis Academy Lord's Hill** is currently seeking to appoint an energetic and enthusiastic Leisure Assistant to join the Leisure Team in providing excellent customer service to its many community users during evenings and weekends. Leisure Assistants are line managed by the Community Lettings Manager, working proactively with members of the Academy teaching and site staff. This particular role consists primarily of Tuesday evenings, Sunday afternoons and alternate Wednesday evenings with occasional work on other days, when cover is required. The contracted hours are 11 hours per week.**Key responsibilities include:**- Ensure that all users of Oasis Academy Lord's Hill community facilities feel professionally welcomed and appreciated through the highest level of customer care whenever they visit the facilities or when they contact the Community Team by other means such as the telephone, email or letter.- Carry out as necessary, efficient and effective administration, booking and financial processes relating to community usage in line with procedures.- Set out required equipment and furniture in rooms and sports areas in a timely fashion in preparation for use with the session's bookings ensuring that all equipment is put back correctly in a timely fashion at the end of all community usage sessions.- Operate in line with appropriate Health and Safety policies and procedures acting as Fire Marshall.- Provide First Aid as appropriate.- Ensure appropriate site security during Community use, following all work policies and procedures, including those for the unlocking and locking of the premises and site.- Manage, politely, efficiently and effectively any customer queries or complaints that arise or in circumstances where the complaint or query cannot be resolved, to forward the query to a Senior Leisure Assistant or Community Lettings Manager as appropriate.- Report any repair and maintenance needs of the community facilities to the Senior Leisure Assistant, Community Lettings Manager or the Academy site team as appropriate.- Ensure that all areas and equipment used by the community are always kept to the highest standard of cleanliness, carrying out specific cleaning duties as required.- Sell drinks and other refreshments from the reception area and to keep this area clean and tidy during operating hours.- At all times, to work as part of a team, assisting and supporting other team members as necessary to achieve a high standard of customer service.- Promote Oasis within the community and contribute to local area and Hub events.- The post holder is expected to share in the sickness, holiday, and additional work cover with other members of the team.- Any other duties commensurate with the level of the post that may be allocated by the Community Lettings Manager.The successful candidate will be required to undertake an enhanced DBS check.For further information or an informal discussion about the role and the Academy, please contact Billy Chafe, Community Lettings Manager.**Oasis Academy Lord's Hill is committed to safeguarding and promoting the welfare of young people and expect all staff and volunteers to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. This post is covered by Part 7 of the Immigration Act (2016) and should have the ability to speak fluent English for this role.**### Attachments### Safeguarding Statement:Oasis Academy Lord's Hill is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.### Oasis Academy Lord's HillPart of### Oasis Community Learning