Leisure Assistant

Hilton; Brighton; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Incredible travel perks

Food and beverage discounts

Free meals on duty

Generous holiday allowance

Employee stock purchase programme (ESG

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton in Brighton is seeking a Membercare Assistant to support a welcoming health club environment and deliver memorable guest experiences. You will greet members, assist with requests, and help maintain high cleanliness and safety standards.

The role offers competitive pay, travel perks, and well-being benefits as part of Hilton’s commitment to its team members. Training and career development are available to grow within the organization.

Qualifications

• Experience in hospitality or customer service.
• Ability to greet members warmly and provide prompt assistance.
• Ability to report incidents and maintain hygiene standards.

Responsibilities

• Maintain a spotless environment throughout the club.
• Greet members warmly and provide prompt assistance.
• Report lost property, accidents, and maintenance needs.
• Monitor supplies and restock towels, cups, merchandise.
• Ensure compliance with health, safety, and alcohol awareness regulations.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Membercare Assistant, and welcoming health club environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Earn up £12.71 per hour plus service charge, with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here’s what you'll do during a typical day:

• Maintain a spotless environment: Perform general and deep cleaning throughout the club to uphold hygiene standards
• Support an exceptional experience: Greet members warmly and provide prompt, professional assistance as needed
• Manage incident reporting: Report lost property, accidents, maintenance needs, and other incidents in a timely manner
• Manage health club center supplies: Monitor and restock towels, cups, merchandise, and other amenities as needed
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.