Casual Doorperson

Hilton; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Competitive pay up to £13.29/hour

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton in the United Kingdom is seeking a Doorperson to welcome guests, assist with luggage, and create a memorable arrival experience. You will build relationships with guests, respond to inquiries, and help deliver outstanding service across all touchpoints of the stay.

Join a team that values integrity, teamwork and leadership, and enjoy a role with flexible shifts, competitive pay up to £13.29 per hour, instant pay access, free meals on duty, generous holiday allowance, mental health

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership and teamwork to drive outcomes.

Responsibilities

• Create exceptional first impressions: Welcome guests upon arrival with a professional, friendly, and hospitable approach, assisting with luggage and ensuring a warm and seamless arrival experience.
• Build meaningful guest connections: Maintain regular contact with returning guests and visitors, recognizing opportunities to personalize service and enhance the guest experience.
• Manage guest arrivals and special requests: Coordinate luggage handling, respond promptly and professionally to guest inquiries, and assist with personalized requests to ensure guest satisfaction.
• Support VIP and special event experiences: Stay informed about VIP arrivals and hotel events, providing elevated service and ensuring a smooth, memorable experience for all guests.
• Promote hotel services and amenities: Actively communicate hotel offerings, facilities, and programs to encourage guest engagement and maximize the overall guest experience.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Doorperson, you're not just assisting guests with special requests and services – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Flexible shifts - pick up shifts based on your availability, around your other commitments
• Competitive pay - Earn up to £13.29 per hour, with opportunities to grow your career with Hilton.
• Instant pay access - the ability to instantly withdraw up to 40% of earned wages
• Free meals on duty - Helping you stay energised throughout your shift.
• Generous holiday allowance - Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
• Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources.
• Crisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you'll do during a typical day:

• Create exceptional first impressions: Welcome guests upon arrival with a professional, friendly, and hospitable approach, assisting with luggage and ensuring a warm and seamless arrival experience.
• Build meaningful guest connections: Maintain regular contact with returning guests and visitors, recognizing opportunities to personalize service and enhance the guest experience.
• Manage guest arrivals and special requests: Coordinate luggage handling, respond promptly and professionally to guest inquiries, and assist with personalized requests to ensure guest satisfaction.
• Support VIP and special event experiences: Stay informed about VIP arrivals and hotel events, providing elevated service and ensuring a smooth, memorable experience for all guests.
• Promote hotel services and amenities: Actively communicate hotel offerings, facilities, and programs to encourage guest engagement and maximize the overall guest experience.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.