Legal Team Operations & Development Manager

Capital Law Ltd; Cardiff; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Health & wellbeing benefits

Competitive salary

Generous annual leave

Job summary

Capital Law Ltd in Cardiff seeks a Legal Team Support Manager to drive operational excellence within the Employment and Immigration practice. You will work closely with lawyers and support colleagues to optimise workflows, oversee billing, and enhance client service in one of the firm’s busiest teams.

The role focuses on onboarding, supervising trainees and junior staff, monitoring performance and utilisation, and promoting continuous improvements while maintaining high professional standards.

Qualifications

• Experience in legal support, operations, or professional services.
• Excellent organisational and deadline management.
• Experience monitoring performance, billing, WIP and debt management.
• Strong communication and stakeholder management skills.
• Experience coaching and developing junior team members.
• Attention to detail and commitment to client service.

Responsibilities

• Act as a key point of contact within the team, supporting onboarding, inductions and the ongoing development of trainees, junior lawyers and support colleagues.
• Monitor team performance and utilisation, including time recording, chargeable hours and workload management, identifying and resolving issues as they arise.
• Oversee billing, WIP and debt management processes, ensuring matters are progressed efficiently and financial targets are met.
• Produce and analyse team management information, reporting on key operational and financial metrics and identifying opportunities for improvement.
• Drive continuous improvements to administrative and operational processes, promoting efficiency and best practice across the team.
• Support compliance and file management requirements through regular file reviews and process monitoring.
• Attend management meetings and work closely with Partners, Heads of Team and business services colleagues to support team objectives and projects.
• Provide guidance and support to the Legal Administrative team, contributing to colleague development and the smooth running of day-to-day operations.
• Assist with ad hoc team, operational and people-related initiatives as required.

Skills

Organisational skills

Stakeholder management

People development

Proactive process improvement

Legal support experience

Time management

Tools

Billing systems

Time recording

Job description

Capital Law Ltd in Cardiff seeks a Legal Team Support Manager to drive operational excellence within the Employment and Immigration practice. You will work closely with lawyers and support colleagues to optimise workflows, oversee billing, and enhance client service in one of the firm’s busiest teams.

The role focuses on onboarding, supervising trainees and junior staff, monitoring performance and utilisation, and promoting continuous improvements while maintaining high professional standards.