Legal Team Support Manager

Capital Law Ltd; Cardiff; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Health & wellbeing benefits

Competitive salary

Generous annual leave

Job summary

Capital Law Ltd in Cardiff seeks a Legal Team Support Manager to drive operational excellence within the Employment and Immigration practice. You will work closely with lawyers and support colleagues to optimise workflows, oversee billing, and enhance client service in one of the firm’s busiest teams.

The role focuses on onboarding, supervising trainees and junior staff, monitoring performance and utilisation, and promoting continuous improvements while maintaining high professional standards.

Qualifications

• Experience in legal support, operations, or professional services.
• Excellent organisational and deadline management.
• Experience monitoring performance, billing, WIP and debt management.
• Strong communication and stakeholder management skills.
• Experience coaching and developing junior team members.
• Attention to detail and commitment to client service.

Responsibilities

• Act as a key point of contact within the team, supporting onboarding, inductions and the ongoing development of trainees, junior lawyers and support colleagues.
• Monitor team performance and utilisation, including time recording, chargeable hours and workload management, identifying and resolving issues as they arise.
• Oversee billing, WIP and debt management processes, ensuring matters are progressed efficiently and financial targets are met.
• Produce and analyse team management information, reporting on key operational and financial metrics and identifying opportunities for improvement.
• Drive continuous improvements to administrative and operational processes, promoting efficiency and best practice across the team.
• Support compliance and file management requirements through regular file reviews and process monitoring.
• Attend management meetings and work closely with Partners, Heads of Team and business services colleagues to support team objectives and projects.
• Provide guidance and support to the Legal Administrative team, contributing to colleague development and the smooth running of day-to-day operations.
• Assist with ad hoc team, operational and people-related initiatives as required.

Skills

Organisational skills

Stakeholder management

People development

Proactive process improvement

Legal support experience

Time management

Tools

Billing systems

Time recording

Job description

At Capital Law, we pride ourselves on being more than just a law firm. We're a business that challenges the status quo in the legal world, driven by a strong sense of community and innovation. With a focus on delivering exceptional services to our clients, we foster an environment where our employees can thrive, grow, and make a real impact.

The Employment and Immigration Team:

The Employment & Immigration team at Capital Law is a highly regarded specialist practice, advising a diverse range of clients from growing businesses and charities to major national and international organisations. The team provides commercially focused advice across the full spectrum of employment law, including day-to-day HR matters, complex employee relations issues, employment tribunal litigation, corporate transactions, and strategic workforce projects. The Immigration practice works alongside the Employment team, supporting clients with UK immigration and sponsorship matters, helping businesses attract and retain talent in an evolving regulatory landscape.

The Role:

As a Legal Team Support Manager, you will play a key role in supporting a fast-paced and collaborative team, ensuring the smooth delivery of legal and administrative services. Working closely with lawyers and support colleagues, you will help drive operational excellence, manage workflows, and contribute to an exceptional client experience within one of the firm's busiest and most dynamic practice areas.

• Act as a key point of contact within the team, supporting onboarding, inductions and the ongoing development of trainees, junior lawyers and support colleagues.
• Monitor team performance and utilisation, including time recording, chargeable hours and workload management, identifying and resolving issues as they arise.
• Oversee billing, WIP and debt management processes, ensuring matters are progressed efficiently and financial targets are met.
• Produce and analyse team management information, reporting on key operational and financial metrics and identifying opportunities for improvement.
• Drive continuous improvements to administrative and operational processes, promoting efficiency and best practice across the team.
• Support compliance and file management requirements through regular file reviews and process monitoring.
• Attend management meetings and work closely with Partners, Heads of Team and business services colleagues to support team objectives and projects.
• Provide guidance and support to the Legal Administrative team, contributing to colleague development and the smooth running of day-to-day operations.
• Assist with ad hoc team, operational and people-related initiatives as required.

What We’re Looking For:

• Previous experience in a legal support, operations, team management or professional services environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience monitoring performance, financial data, billing, WIP and debt management.
• Excellent communication and stakeholder management skills, with the ability to support and influence colleagues at all levels.
• A proactive approach to identifying process improvements and driving operational efficiency.
• Experience supporting, coaching and developing junior team members and administrative staff.
• Strong attention to detail and commitment to delivering an excellent internal and client service.

In return, we offer:

Flexible approach to work

• A balanced approach to working hours, with the ability to work between home and the office as required through our hybrid working model.

Health and wellbeing

• Health cash plan, life assurance and pension scheme, cycle-to-work scheme, free yoga sessions, subsidised chiropractor visits and regular wellbeing initiatives.

Excellent rewards and benefits

• Competitive salary, generous recruitment referral scheme, enhanced annual leave with the option to buy or sell leave, enhanced maternity and paternity pay and an ongoing internal recognition.

A great location and working environment

• Modern city-centre offices with excellent facilities, including an onsite chef in our Cardiff Office.

We're committed to maintaining an inclusive work environment. We encourage equality and diversity and treat all job applicants and colleagues fairly — regardless of age, gender, disability, ethnicity, religion or any religious or cultural beliefs, marital status and civil partnership, sexual orientation, pregnancy and maternity. We have no tolerance for discrimination.

Here, we can be ourselves, succeed on merit, and grow with people from all walks of life.

Important Notice to Recruitment Agencies

Please note that Capital Law operates a Preferred Supplier List (PSL) for recruitment. We do not accept unsolicited CVs from agencies not on our current PSL. If a CV is submitted to us without prior agreement and outside of our current PSL, we reserve the right to contact the candidate directly without incurring any agency fees.