Legal Operations Specialist

Pontoon Solutions; Warwick; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Pontoon Solutions is seeking a Legal Operations Specialist for a 12-month contract in Warwick. The role focuses on legal technology, digital transformation, spend management and operational excellence within a FTSE-listed organisation.

You will collaborate with Legal, Finance, Procurement, Compliance, Digital and Technology teams to deliver data-driven, technology-enabled operations and drive process improvements across the legal function.

Qualifications

• Experience in Legal Operations or legal services or professional services.
• Proven ability to support legal spend management and e-billing processes.
• Strong reporting, data analysis, and stakeholder management skills.

Responsibilities

• Manage e-billing processes and automated invoice workflows.
• Monitor legal spend against budgets and identify variances.
• Produce spend reports, forecasts and management information.
• Support governance and financial control in the legal function.
• Maintain panel firm and external counsel records.
• Support external counsel performance reviews and governance.
• Assist with legal procurement exercises and tenders.
• Produce reporting on outside counsel performance and spend.
• Produce operational dashboards and management reports.
• Analyse spend, resource utilisation and trends.
• Provide insights for informed decision-making.
• Identify opportunities to streamline and automate processes.
• Develop guidance documents and training materials.

Skills

Advanced Excel

Data analysis

Stakeholder management

Financial modelling

Cross-functional collaboration

Presentation skills

Tools

Legal Tracker

HighQ

Microsoft Copilot

Job description

Location: Warwick, UK (Hybrid working - 3 days onsite per week)

The Opportunity

An exciting opportunity awaits as our client, a leading FTSE-listed organisation, seeks a talented Legal Operations Specialist to enhance its dynamic Legal Operations function. This initial 12-month contract presents a chance to contribute to the transformation of the legal function, focusing on legal technology, digital transformation, legal spend management, and operational excellence.

The successful candidate will collaborate closely with Legal, Finance, Procurement, Compliance, Digital, and Technology teams to create a more efficient, data-driven, and technology-enabled legal operation.

Key Responsibilities

Legal Spend & Financial Operations

• Manage e-billing processes and automated invoice workflows.
• Monitor legal spend against budgets, identifying variances and trends.
• Produce legal spend reports, forecasts, and management information.
• Support governance and financial control processes across the legal function.
• Maintain panel firm and external counsel records.
• Support external counsel performance reviews and governance activities.
• Assist with legal procurement exercises and tender processes.
• Produce reporting and analysis relating to outside counsel performance and spend.

Legal Technology & Digital Transformation

• Support the administration and adoption of legal technology platforms such as Legal Tracker, HighQ, Harvey, and Microsoft Copilot.
• Assist with technology implementations, AI adoption initiatives, and process improvements.
• Coordinate user support, training, and stakeholder engagement activities.
• Act as a process owner for legal operations technology and e-billing processes.

Data, Reporting & Analytics

• Produce operational dashboards and management reports.
• Analyse legal spend, resource utilisation, and operational trends.
• Provide insights that support informed decision-making across the business.

Process Improvement

• Identify opportunities to streamline and automate processes.
• Develop guidance documents, training materials, and best-practise resources.
• Support continuous improvement initiatives across the Legal Operations function.

What We're Looking For

• 2-5+ years' experience within Legal Operations, legal services, professional services, or a comparable operational environment.
• Proven experience supporting legal spend management and e-billing processes.
• Strong reporting, data analysis, and stakeholder management skills.
• Advanced Excel skills, including Pivot Tables, VLOOKUPs, and financial analysis.
• Experience working with cross-functional stakeholders across Legal, Finance, and Operations.
• Excellent communication and presentation skills.

Highly Desirable

• Recent in-house Legal Operations experience.
• Familiarity with Legal Tracker or similar legal e-billing platforms.
• Exposure to legal technology solutions and digital transformation programmes.
• Experience supporting technology implementations, change management, or process improvement initiatives.
• Familiarity with HighQ, Harvey, Microsoft Copilot, or similar platforms.

Personal Attributes

Our client values individuals who are:

• Curious and eager to learn
• Proactive and solutions-focused
• Adaptable and comfortable working across multiple workstreams
• Strong relationship builders
• Motivated by continuous improvement and innovation

Why Apply?

• Collaborate within a highly visible and growing Legal Operations team.
• Gain exposure to AI, legal technology, and digital transformation initiatives.
• Work alongside senior legal and business leaders.
• Develop experience across legal operations, finance, technology, and change projects.
• Explore potential opportunities for progression into future permanent positions.

We aim to review applications as quickly as possible. If you have not received a response from us within 48 hours of applying, please assume that your application has been unsuccessful for this particular opportunity.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.