Legal Operations Specialist

Graff Search; Greater London; Hybrid; GBP 112,000 - 147,000; Full time

Job summary

Graff Search is seeking a Legal Operations Specialist for a 6-month fixed-term contract in London. The role focuses on mapping legal processes, identifying bottlenecks, and deploying AI-driven workflows within a large in-house legal team.

You will work with cross-functional partners to design and implement automated solutions using AI and low-code/no-code platforms, driving change management and adoption across the function.

Qualifications

• 1–3 years in Legal Operations or Legal Engineering.
• Hands-on experience with generative AI tools and low-code/no-code automation platforms.
• Experience with process mapping tools (Miro, Lucidchart, Visio).
• Familiarity with CLM and standard legal workflows.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Map existing legal processes and identify bottlenecks.
• Collaborate with legal, commercial, and business partners to map workflows.
• Design, build, and deploy AI-driven workflows using the firms platform.
• Develop AI prompts, templates, and automated decision trees.
• Create documentation, training, and change management materials.
• Track legal ops metrics to show ROI of tools.

Skills

Legal Ops

AI literacy

Process mapping

Stakeholder mgmt

Education

Bachelor's degree in Law/Tech

Tools

Zapier

Make

Tonkin

Bryer

Ironclad

Job description

Legal Operations Specialist - 6 month Fixed Term Contract

We’re delighted to offer this newly created position for a fixed period of 6 months - rolling.

The firm we’re representing is one of the leading holiday booking platforms in the world.

We’re looking for a Legal Operations specialist, ideally with some exposure to working with AI matters.

This position will sit within a relatively large in-house Legal team where you’ll be working with cross-functional business partners to map existing legal processes, identify operational bottlenecks, and design, build and deploy AI driven workflows using the firms already well-established platform.

• Hybrid working arrangement of 2 days a week in their City office
• 6 month rolling contract
• Immediate start, ideally.
• Daily rate to £700 per day.

Key Responsibilities Include the following:

• Process Mapping & Bottleneck Identification
• Partner with legal counsels, commercial teams, and business stakeholders to conduct end-to-end mapping of current legal workflows (e.g., contract intake, triage, reviews, NDAs, regulatory tracking).
• Analyse workflows to pinpoint friction points, manual redundancies, and capacity bottlenecks across business units.
• Translate complex legal operational problems into clear, technical, and process-driven requirements
• Legal Engineering & AI Workflow Development
• Design, build, and maintain automated workflows and legal tech solutions utilising available generative AI tools, prompt engineering frameworks, and low-code/no-code platforms.
• Develop custom AI prompts, templates, and automated decision trees to streamline standard legal requests, contract drafting, and regulatory queries.
• Test, iterate, and continuously improve legal tech tools based on user feedback and changing business needs.
• Change Management & Adoption
• Act as a change agent within the team to foster a culture of innovation, continuous improvement, and tech adoption. Work with Senior Project Manager, Legal Operations, IT teams.
• Create intuitive documentation, user guides, and training programs to ensure seamless onboarding for legal team members and internal business users.
• Track and report key legal ops metrics (e.g., cycle times, adoption rates, efficiency gains) to demonstrate the ROI of deployed tools.

Qualifications:

• Experience: 1–3 years of professional experience in Legal Operations, Legal Engineering, Process Design, or Management Consulting—preferably within Fintech, Financial Services, or a fast-growing tech environment.
• Tech & AI Literacy: Hands‑on experience or strong working knowledge of generative AI tools, prompt design, and low‑code/no‑code automation platforms (e.g., Zapier, Make, Tonkin, Bryer, Ironclad, or similar legal tech suites).
• Process Mapping Skills: Proficiency with process mapping tools (e.g., Miro, Lucid chart, Visio) and an analytical approach to process optimisation.
• Legal Domain Awareness: Familiarity with standard legal workflows, contract life cycle management (CLM), and basic legal concepts in a corporate setting.
• Soft Skills: Excellent interpersonal and stakeholder management skills; ability to bridge the communication gap between legal professionals and business/tech teams.

Preferred Qualifications:

• Bachelor’s degree in Law, Legal Tech, Information Systems, Business, or a related discipline.
• Direct experience developing or implementing AI solutions specifically tailored for legal or compliance workflows.
• Familiarity with fintech‑specific regulatory environments or high-volume transactional workflows.

For further information, please contact Stuart Vines at Graff Search on [e-mail].