Legal Operations Manager (12 month FTC)

Project People; Reading; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

MBNL is seeking a Legal Operations Manager in Reading, offering a hybrid role with a minimum of 2 days per week onsite. The role focuses on improving the efficiency of the in‑house Legal team and driving smarter workflows through automation and digital tools.

You will partner with the Head of Legal, external advisers and IT to standardise processes and enhance documentation. The successful candidate will bring senior experience in legal operations, strong stakeholder management, and a proactive,

Qualifications

• Senior-level experience in in-house legal operations.
• Strong process-improvement and workflow design skills.
• Proven delivery of time-bound improvement projects.
• Excellent stakeholder management and communication.
• Organised with ability to manage competing priorities.
• Knowledge of technology, automation and AI to boost efficiency.

Responsibilities

• Simplify and standardise legal documentation and processes within agreed timescales.
• Work with legal specialists and external advisers to ensure documentation is consistent and fit for purpose.
• Identify opportunities to improve efficiency through automation, AI and digital tools.
• Review and improve workflows, including contract approvals, compliance, training and professional renewals.
• Work with IT to identify requirements and improve legal systems and technology.
• Develop improvement plans, manage priorities and influence stakeholders to deliver results.
• Apply legal operations best practice and external market developments to drive continuous improvement.

Skills

Legal operations

Process improvement

Automation

AI in legal

Stakeholder management

Documentation standardisation

Project delivery

Tools

Document management systems

Legal tech

IT collaboration

Job description

• Reading | Hybrid (Minimum of 2 days per week onsite)
• You must be available to start asap
• You must be eligible to work in the UK without the need for Sponsorship

Legal Operations Manager

Improve legal operations. Drive smarter ways of working. Enable better business outcomes.

At MBNL, our infrastructure plays a vital role in keeping the UK connected. As Legal Operations Manager, you'll improve the effectiveness of our Legal team by simplifying processes, standardising documentation and making better use of technology.

Working with the Head of Legal, legal specialists, external advisers, Operational Excellence and IT, you'll drive continuous improvement through smarter workflows, automation, AI and digital tools.

This is an excellent opportunity for an experienced legal operations professional who enjoys transforming processes and helping an in‑house Legal team work more efficiently.

Why this role matters

You’ll help our Legal team deliver an effective service by improving consistency, reducing manual administration and enabling lawyers to focus on business priorities. Initially, you’ll lead a time‑bound project to simplify and update legal documentation and processes, while identifying wider opportunities to improve workflows and compliance.

This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll be here to do

• Simplify and standardise legal documentation and processes within agreed timescales.
• Work with legal specialists and external advisers to ensure documentation is consistent and fit for purpose.
• Identify opportunities to improve efficiency through automation, AI and digital tools.
• Review and improve workflows, including contract approvals, compliance, training and professional renewals.
• Work with IT to identify requirements and improve legal systems and technology.
• Develop improvement plans, manage priorities and influence stakeholders to deliver results.
• Apply legal operations best practice and external market developments to drive continuous improvement.

Who we’re looking for

• Significant senior‑level experience in legal operations within an in‑house legal team or law firm.
• Strong understanding of legal operations best practice and process improvement.
• Proven experience delivering projects and improving workflows within agreed timescales.
• Excellent stakeholder management, communication and influencing skills.
• Strong organisational skills and the ability to manage competing priorities.
• An understanding of how technology, automation and AI can improve efficiency.
• A proactive, collaborative mindset with the confidence to challenge existing ways of working.

If you also have the following, we’d especially like to hear from you

• Experience in telecommunications or infrastructure.
• Experience within a joint venture or complex shareholder environment.
• Exposure to legal technology, document management systems or digital transformation.
• A track record of applying external best practice to drive organisational improvements.