Legal Implementation Specialist

BlackCode; Slough; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonuses

Hybrid work arrangement

Job summary

BlackCode, a high-growth LegalTech AI business, is seeking a Legal Implementation Specialist to help enterprise customers implement and realise value from its contract-focused AI platform used across legal and commercial workflows. Based in London with 3 days in the office, the role offers competitive salaries, quarterly bonuses and strong progression opportunities.

You will own end-to-end implementations, manage multiple live deployments, and collaborate with legal, procurement and commercial

Qualifications

• Proven client-facing delivery experience.
• Experience running implementations, onboarding, or professional services.
• Background in LegalTech, SaaS, implementation, onboarding, or customer delivery; lawyers who moved into LegalTech welcome.
• Senior level: ownership of complex end-to-end implementations with senior stakeholders.

Responsibilities

• Own and deliver customer implementations from discovery through configuration, testing, rollout and adoption.
• Manage multiple live customer implementations concurrently across priorities.
• Collaborate with legal, Legal Operations, procurement and commercial teams to tailor the platform to their needs.
• Develop and refine prompts for AI systems to drive effective outcomes for customers.
• Present solutions, gather feedback, support testing and guide users through rollout.

Skills

Client-facing delivery

Project management

Stakeholder management

SaaS implementation

LegalTech knowledge

AI prompts

Job description

Legal Implementation Specialist opportunities with a high-growth LegalTech AI business are being sought to join its scaling implementation team, helping enterprise customers successfully implement and get real value from a contract-focused AI platform used across legal and commercial workflows.

As an Implementation specialist, you will have proven client-facing delivery experience, ideally having run implementations, onboarding, professional services or customer delivery work.

The role is based in London with 3 days/week in the office, offering competitive salaries, quarterly bonuses and strong progression opportunities.

As the Legal Implementation Specialist, you will:

• Own and deliver customer implementations from discovery and requirements gathering through configuration, testing, rollout and adoption;
• Manage multiple live customer implementations concurrently, keeping delivery accurate and on track across competing priorities;
• Work directly with legal, Legal Operations, procurement and commercial teams to understand how they work and configure the platform around their requirements;
• Use and develop prompts for AI systems, helping customers get effective and consistent outcomes from the technology;
• Present solutions back to customers, gather feedback, support testing and guide users through successful rollout;
• Act as a bridge between the customer and Product, distinguishing genuine requirements from product limitations and recommending better approaches where appropriate;
• Bring a logical, solutions-focused approach and feel comfortable advising, guiding and pushing back with customers when needed;
• Come from a LegalTech, SaaS, implementation, onboarding, professional services or customer delivery background, or be a lawyer who has already moved into LegalTech;
• For Senior level, have experience owning complex or high-value implementations end to end, working with senior stakeholders such as General Counsel and Heads of Legal Operations, and helping coach others within the team;
• Be excited by a business where progression can happen quickly into Senior, Strategic or Team Lead routes for the right people.